Sales & Client Services Lead, Hospitality

Formula 1; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join a leading global sports organization as a Sales & Client Services Lead in London. This role involves developing a high-performing sales team focused on hospitality and ticketing for Formula 1 events worldwide. You will manage stakeholders, innovate product offerings, and ensure exceptional client service. Your leadership will drive sales success and enhance customer experiences across the globe.

Qualifications

• Extensive experience leading a high performing sales and service function within sports.
• Proven leader with exceptional management skills.

Responsibilities

• Develop and lead a high-performing sales and client services team.
• Directly manage all internal and external stakeholders.
• Sell premium products on behalf of Formula 1.

Skills

Leadership

Communication

Organizational Skills

Tools

CRM Systems

Ticketing Platforms

Job description

Formula 1 covers a huge range of disciplines across a wide array of industry sectors, drawing the very best from our teams of technicians, engineers and media rights specialists and encouraging the creativity of experts in the fields of digital and traditional media, marketing and communications. From timekeeping, to software development, broadcast engineering and content creation, we are truly the 11th Formula 1 team.

We are recruiting for a Sales & Client Services Lead, Hospitality for our Experiences and Hospitality team who would be based at our St James Market Office in London. Do you have what it takes to be part of the world’s greatest sport and entertainment spectacle?

Main Duties and Responsibilities:

• Develop, lead and build out a high-performing sales and client services team with a focus on selling and servicing Formula 1 hospitality and ticketing clients for approx. 24 races a season across the world.
• Directly manage all internal and external stakeholders (which include, but are not limited to, teams, promotors, resellers, B2C and B2B)
• Sell a full range of premium products on behalf of Formula 1, working with the Director of Experiences & Hospitality, Service Delivery Lead and Head of Experiences to evolve and create innovative new products to the market.
• Collaborate with the Service Delivery Lead and the Senior Manager, Ticketing & Sales Operations to effectively manage and allocate hospitality inventory
• Collaborate with F1 Finance and the Director of Experiences & Hospitality to review and set commercial goals and objectives.
• Work with the marketing team on a strategy to maximise sales and ensure all external communications are to the highest of standards.
• Execute and lead dynamic sales presentations, both on-site/in person and virtually, ensuring the sales and client services team update CRM accordingly.
• Provide regular updates to leadership on pipeline management, sales results and timelines.
• Meet and/or exceed activity and revenue goals as established by Director, Experiences & Hospitality.
• Occasional travel to F1 race weekends to ensure the highest level of customer service to all clients and fans.
• Improve operational management systems and processes.
• Keep up to date with industry trends and best practices.

About You:

• Extensive experience leading a high performing sales and service function within sports (rights holder, sports team, venue or agency). Motorsport desirable.
• Proven leader with exceptional management skills
• Experience of working with multi million $ budgets and forecasting
• Background working with CRM systems (sales force) and ticketing platforms
• Excellent communication skills, verbal and written
• Ability to establish positive working relationships and build the respect of others
• Strong leadership skills
• Excellent organisational skills
• Excellent English language skills
• Full UK/EU Driving License
• Ability to travel