Sales Assosciate

Columbia Sportswear Company; Ashford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic retail team as a Sales Associate, where your passion for the outdoors and customer service will shine. You'll be the face of the brand, helping customers find the perfect products while ensuring an engaging in-store experience. With opportunities for personal development and a commitment to community well-being, this role offers a chance to grow within a company that values diversity and creativity. If you love interacting with people and are eager to learn, this position is perfect for you!

Benefits

Staff Discount

Skill Development Opportunities

Inclusive Work Environment

Qualifications

• Experience in customer service or sales-oriented roles.
• Strong interpersonal skills and a passion for the outdoors.

Responsibilities

• Provide excellent customer service and product advice.
• Assist with visual merchandising and stock management.
• Foster consumer loyalty through high-quality interactions.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Basic Math Skills

Education

High School Diploma

Job description

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be founded and headquartered in the Pacific Northwest region of the United States, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

About The Position

We’re looking for a talented Sales Associate to join our Columbia Retail team in Ashford, UK.

You will join a diverse and dynamic European Retail team spread across 8 countries.

As a Sales Associate, your contribution will be essential to provide the best in-store experience to our customers. As an ambassador of the brand, your mission will be to understand customers’ needs, advise them on products, and propose solutions. Additionally, you will assist with visual merchandising to drive sales engagement.

How You’ll Make a Difference

• Provide all customers with excellent service, giving advice on our products to elevate the consumer experience, following our Customer Service best practices.
• Be a proud ambassador of Columbia by providing information to all customers on current product features and benefits.
• Foster consumer loyalty through high-quality interactions with the goal of increasing brand engagement and conversion to sales.
• Ensure that all our products are well displayed in accordance with the Company’s VM guidelines.
• Assist with stock management and product deliveries.
• Maintain an excellent appearance of store facilities.
• Demonstrate a desire to learn and seize all available opportunities to drive personal development and increase performance.
• Maintain a positive working environment and effective communication with all levels of management and staff.
• Ensure company policies & procedures are followed and suggest improvements.

What Makes You Successful?

• Experience in a customer service and/or sales-oriented position; retail experience is a plus.
• You are passionate about customer service and love interacting with people.
• Good knowledge of the country’s official language; English knowledge is a plus.
• You enjoy working in a team and possess strong interpersonal skills.
• You are comfortable with numbers and can perform basic math calculations.
• You are willing to join a high-performing team and undertake challenges.
• You are an outdoor enthusiast and love sharing your passion!
• Available to work on a flexible schedule, including weekends and bank holidays.

Why Join Us?

You will have the opportunity to work for a company that positively impacts people, places, and products. One of our core values is doing the right thing for our communities and stakeholders.

Additionally, you will be able to:

• Build new skills, develop your potential, and grow within our company.
• Join an inclusive employer where diversity and equity foster creativity and empowerment.
• Be part of a company that cares about your wellbeing, helping you to be your best self.
• Benefit from a staff discount on all our products.

This job description is not exhaustive but provides a general overview of the position's scope and responsibilities in the company.