Sales Associate - Jacquemus, Accessories (Full Time - 37.5 Hours)

SELFRIDGES; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

In einem renommierten Einzelhandelsunternehmen suchen wir einen Sales Associate, der Teil eines dynamischen Teams wird. Diese Rolle bietet die Möglichkeit, außergewöhnliche Kundenerlebnisse zu schaffen, indem Sie Ihre Produktkenntnisse und Kommunikationsfähigkeiten einsetzen. Sie werden nicht nur für den Verkauf und die Kundenberatung verantwortlich sein, sondern auch für die Aufrechterhaltung hoher Standards im Geschäft. Wenn Sie eine Leidenschaft für den Einzelhandel haben und in einem sich ständig wandelnden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kommunikationsfähigkeiten zur positiven Interaktion mit Kunden.
• Erfahrung im Verkauf und Kundenservice mit proaktiver Haltung.

Responsibilities

• Teil eines Teams, das ein unvergessliches Kundenerlebnis schafft.
• Verkauf, Rückerstattung und Unterstützung der Kunden bei der Produktauswahl.

Skills

Kundenkommunikation

Verkaufserfahrung

Produktkenntnis

Problemlösungsfähigkeiten

Anpassungsfähigkeit

Job description

Sales Associate - Jacquemus, Accessories (Full Time - 37.5 hours)

Job Introduction

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

Customer service is at the heart of what you do. You will be an expert on all things Selfridges and the go-to person to help our customers. You are fully knowledgeable about everything in the store, including the latest products, events, and services unique to Selfridges.

As a Sales Associate, you will:

1. Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
2. Conduct sales, refunds, and exchanges, helping customers find suitable products or guiding them to our online services.
3. Maintain high retail standards by selling, replenishing stock, organizing rails, and hosting.
4. Use customer feedback constructively to improve service, sales, and retail standards.
5. Manage stock in your department, including unpacking deliveries, completing audits, and maintaining the stock room.
6. Adapt to daily challenges, potentially working across different departments to deliver excellent service and teamwork.
7. Stay ahead of trends by expanding your product knowledge and understanding of competitors.
8. Follow health, safety, and security procedures to prevent stock loss.
9. Support the interview process with competency and strength-based questions, with assistance available at every stage.

A bit about you:

1. Excellent communicator, able to engage positively with a diverse range of customers.
2. Well-informed about products, trends, and competitors, with a willingness to participate in supplier training.
3. Experienced in sales and service, proactive in delivering exceptional experiences and offering additional services.
4. Capable of replenishing stock, maintaining standards, and inspiring colleagues.
5. Strong problem-solving skills, able to resolve customer issues and adapt approaches individually.
6. Flexible and adaptable to business needs, willing to take ownership beyond role expectations.
7. Reliable and respected, embodying our values as a team member.

This summary outlines the role; all team members are expected to be flexible and adapt to changing business needs.

Selfridges

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