Sales Associate - Harrods

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an ambitious individual to join their luxury retail team in London. This role involves achieving sales targets, providing exceptional customer service, and maintaining product knowledge. The ideal candidate will have at least three years of experience in luxury retail, demonstrating strong communication and organizational skills. The company prides itself on its collaborative culture and commitment to innovation, making it a perfect place for those passionate about luxury fashion and client relationships. If you thrive in a dynamic environment and are eager to contribute to a prestigious brand, this opportunity is for you.

Benefits

Highly Competitive Pay

Company Uniform

Diverse and Inclusive Working Environment

Career Progression and Development Programs

Qualifications

• Minimum 3 years experience in luxury retail or customer service.
• Demonstrated proficiency in client relationship management.

Responsibilities

• Achieve and exceed sales plans and provide best-in-class customer service.
• Maintain exceptional product knowledge and support shop presentation.

Skills

Client Relationship Management

Effective Communication

Sales Techniques

Product Knowledge

Organizational Skills

Interpersonal Skills

Fluency in Additional Languages

Job description

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Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs