Sales Associate - Childrenswear Designer (Full Time & Part Time)

Selfridges; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in luxury retail is seeking a Sales Associate for Childrenswear. You will provide exceptional customer service, maintain high retail standards, and work collaboratively to create memorable shopping experiences. Ideal candidates are communicative, knowledgeable about products, and flexible in adapting to business needs.

Qualifications

• Great communicator, able to positively engage with diverse customers.
• Well-informed, with excellent product knowledge and awareness of trends.
• Sales and service expert, proactive in delivering exceptional service.

Responsibilities

• Work as part of a team to create memorable customer experiences.
• Conduct sales, refunds, and exchanges while assisting customers.
• Maintain retail standards through stock management and organization.

Skills

Customer engagement

Product knowledge

Sales expertise

Problem solving

Flexibility

Job description

Sales Associate - Childrenswear Designer (Full Time & Part Time)

Job Introduction

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store, including the latest products, events, and services that only Selfridges can offer.

This advert reflects vacancies across Burberry, Gucci & Dior Designer Childrenswear.

As a Sales Associate, you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs
• Conduct sales, refunds, and exchanges, helping the customer find suitable alternatives or guiding them to our online services
• Maintain the highest retail standards through selling, replenishing stock, organizing rails, and hosting
• Be receptive to customer feedback and use it to improve service, sales, and retail standards
• Manage stock in your department, including unpacking deliveries, completing audits, and maintaining stock room organization
• Adapt to daily challenges, possibly working across different departments, bringing your service excellence and collaborative spirit
• Stay ahead of trends by expanding your knowledge of products and competitors
• Follow health, safety, and security procedures to prevent stock loss
• Support the interview process with competency and strength style questions; assistance is available at every stage

A bit about you:

• Great communicator, able to positively engage with diverse customers
• Well-informed, with excellent product knowledge and awareness of trends and competitors
• Sales and service expert, proactive in delivering exceptional service and additional offerings
• Capable of replenishing stock, maintaining standards, and inspiring colleagues
• Problem solver, able to resolve customer issues effectively and adapt approaches
• Flexible and adaptable to business needs, willing to take ownership beyond role expectations
• Reliable and respected, embodying our values

This role requires flexibility; responsibilities may change according to business needs.