Sales Associate - Borough Kitchen Chiswick

Borough Kitchen; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

London Living Wage

Staff discounts

Cook School classes

Extra annual leave

EAP support

BUPA Private Medical Insurance

Job summary

Borough Kitchen in London is seeking an outgoing and friendly full-time Sales Associate with a genuine passion for food to join our stores. You will share knowledge, deliver expert advice and stand out for exceptional customer service, helping customers find the right products and building lasting relationships.

We offer product training, access to our Cook School classes, generous staff discounts and a London Living Wage commitment.

Qualifications

• A genuine passion for cooking, food and entertaining.
• Excellent communication and interpersonal skills.
• Friendly, outgoing and proactive approach.
• Enthusiasm for learning about products and selling skills.

Responsibilities

• Delivering an excellent, welcoming and personal customer experience
• Understanding customers’ needs and confidently recommending the right products
• Building lasting customer relationships and encouraging repeat visits
• Developing strong product knowledge through ongoing training
• Replenishing stock and identifying selling trends and low-stock items
• Maintaining excellent store standards, displays and merchandising
• Processing purchases, arranging deliveries and providing after-sales service
• Introducing customers to our wider range, including special orders and our online shop

Skills

Customer service

Communication

Interpersonal skills

Retail experience

Job description

Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

About the Role

Borough Kitchen is looking for an outgoing and friendly full-time Sales Associate with a genuine passion for food and cooking to join our store. The ideal candidate will enjoy sharing their knowledge and delivering second-to-none advice and customer service.

What you’ll be doing

• Delivering an excellent, welcoming and personal customer experience
• Understanding customers’ needs and confidently recommending the right products
• Building lasting customer relationships and encouraging repeat visits
• Developing strong product knowledge through ongoing training
• Replenishing stock and identifying selling trends and low-stock items
• Maintaining excellent store standards, displays and merchandising
• Processing purchases, arranging deliveries and providing after-sales service
• Introducing customers to our wider range, including special orders and our online shop

Please note: Weekend and bank holiday availability is required. December is our busiest trading month, so we ask our team to plan annual leave outside of December wherever possible.

• A genuine passion for cooking, food and entertaining
• Excellent communication and interpersonal skills
• A friendly, outgoing and proactive approach
• An enthusiasm for learning about our products and developing selling skills
• Previous retail experience is an advantage, but not essential
• Weekend availability is required

• Industry-leading discounts across our portfolio of trusted, high-quality brands

• Complimentary Cook School classes
• Longevity holiday benefit for our longstanding team members
• Option to purchase additional annual leave
• Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it
• Optional BUPA Private Medical Insurance, employee-funded through salary sacrifice

We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.