Sales Associate - Beauty

harrods; Knightsbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Harrods benefits

Discounts across store & restaurants

Harrods Rewards

Job summary

Harrods is seeking a Sales Associate in the Beauty department with a skincare focus. You will deliver world‑class service, understand customer needs, and combine skincare knowledge with selling skills to hit targets while enhancing the Harrods Rewards program.

Based at Knightsbridge, you will maintain exceptional visual standards, manage stock and replenishment, and contribute to a premium customer experience across luxury brands.

Qualifications

• Experience in retail or hospitality with a focus on delivering memorable service.
• Ability to learn product knowledge and communicate skincare benefits clearly.
• Ambitious about sales targets while maintaining Harrods standards.

Responsibilities

• Create world‑class customer experiences for every client.
• Understand customers' needs and apply the Art of Selling.
• Achieve sales targets and encourage repeat visits.
• Maintain high visual merchandising standards and stock levels.
• Champion the Harrods Rewards scheme and gather feedback.

Skills

Customer service

Skincare knowledge

Sales aptitude

Team collaboration

Job description

As a Sales Associate within our cutting‑edge Beauty departments, with a particular focus on Skincare, you'll enjoy a package that includes access to our renowned Harrods benefits, including generous discounts across our store and restaurants.

About the Role

Our Sales Associates are at the heart of what we do and, as the face of our iconic brand, you will be responsible for creating world‑class customer experiences for each and every customer. You'll take time to understand and learn about our customers, combining the \"Art of Selling\" with strong skincare and beauty product knowledge. This tailored service approach leads to achieving sales targets as well as repeat customer visits.

As the world's leading luxury department store, our teams are curious, collaborative and ambitious. They stay at the forefront of industry trends across Beauty with a particular interest in premium skincare innovations.

You can expect each day to bring a new challenge and experience. Our teams are trusted to work with autonomy whilst ensuring high visual merchandising standards, adequate stock levels and replenishment, and championing our Harrods Rewards scheme and customer feedback surveys.

About You

You will be an exceptional professional with a strong foundation in retail or hospitality, and have best‑in‑class experience in providing a memorable service to our clients. You will be dedicated and disciplined in your work, and be a leading example of excellence in your team. You will be ambitious and excited by your sales targets, striving to achieve our group mission whilst continually learning and developing to achieve more. Your high standards will set you apart, taking pride in your appearance, punctuality and adherence to Harrods policies.

You will also:

• Have great organisational skills to keep the shop floor running smoothly.
• Have the ability to remain calm and measured even when under pressure.
• Be resilient and adaptable to your customers, team and environment, believing that anything is possible.
• Be a problem solver, asking questions and listening effectively.
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
• Have a genuine interest and passion for Skincare, Beauty and Harrods.

About Us

Harrods is one of the world's leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Beauty Retail & Services (Stefano Sacchettini)