Sales Associate

JR United Kingdom; Winchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Brand Ambassador to enhance customer experiences and drive store performance. This role requires a passion for customer service and an eye for style, ensuring that every customer feels valued and understood. With a strong emphasis on teamwork and collaboration, you'll engage with a diverse clientele, offering tailored advice and support. The company prides itself on its commitment to sustainability and craftsmanship, making it a great place for those who value quality and personal growth. Join a dynamic team where your contributions will make a significant impact!

Benefits

70% Employee Discount

Generous Bonus Scheme

Refer a Friend Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Strong product knowledge across services: Hire, Custom Made, Retail.
• Outstanding communication skills to build relationships.

Responsibilities

• Deliver exceptional customer experience, actively greeting and advising.
• Maximize sales and service goals, contributing to business KPIs.

Skills

Customer Service Excellence

Product Knowledge

Communication Skills

Time Management

Tools

POS Systems

Job description

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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who can interact easily with a broad range of customers. You will naturally promote customer service excellence, managing the customer’s journey and experience in-store, ensuring they return repeatedly. You will be hardworking, dedicated, and quick to identify customer needs to offer engaging styling options. Your dedication to exceeding customer expectations will support overall store KPIs, positively impacting store performance through personal productivity.

Key Responsibilities:

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
2. You aim for high productivity, seizing every opportunity to maximize sales and service goals, elevating every interaction, and contributing significantly to our business KPIs.
3. You possess strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this knowledge to enhance the customer experience.
4. You stay aware of external opportunities to improve store performance and customer service, utilizing feedback from Feefo and Mystery Shops.
5. You assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimize losses.
6. You follow the Appointment process using the designated platform, ensuring all customers are contacted prior to their visit and that their status information is accurately recorded.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge: understanding features, benefits, and available products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
• Has outstanding communication skills to inspire, guide, and build meaningful relationships with colleagues and customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% discount across all stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of gross monthly salary each month.
• Refer a Friend: Recognize and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Promoting eco-friendly travel.
• Discounted Gym Membership with PureGym: Supporting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: An online platform for skill development.
• Employee Hub: Easy access to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.