Sales Associate

Rogers Communications; Scarborough; On-site; GBP 1,103,000 - 1,471,000; Part time

Benefits offered by this job

Uncapped commissions

Employee discounts

Health benefits

Parental leave top-up

Mental health coverage

EFAP

RRSP/TFSA options

Job summary

Rogers Communications in Scarborough, ON is seeking a part-time Retail Sales Associate to tailor solutions, deliver service, and engage customers by promoting Rogers and Fido products in-store and at local events.

The role focuses on building strong customer connections, meeting sales targets, and representing the brand with a positive, customer-centric approach. A 32-hour weekly availability including evenings/weekends is required, with a pre-employment background check part of the process.

Qualifications

• Proven ability to connect with customers and teammates to drive results.
• Strong product knowledge and upselling to meet targets.
• Adaptability to changing situations and problem solving in a dynamic environment.
• Availability of at least 32 hours weekly, including evenings, weekends and holidays.

Responsibilities

• Tailor solutions by connecting with customers and matching needs to Rogers products.
• Find opportunities, anticipate needs, and deliver on sales targets.
• Engage customers via calls and texts to grow sales and retention.
• Represent Rogers and Fido brands in-store and at local events.

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be doing:

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion: Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For:

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 300 Borough Drive, Unit 752K (5336), Scarborough, ON
Travel Requirements: Up to 100%
Background Check(s) Required:

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail