Sales Associate

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic and reliable talent to join their luxury retail team in London. This role offers the opportunity to engage with a diverse clientele, providing exceptional customer service while promoting high-quality fashion and leather goods. Candidates will thrive in a dynamic environment that values creativity and personal development. With a strong emphasis on teamwork and communication, this position is perfect for individuals passionate about luxury retail and customer satisfaction. Join a company that champions diversity and fosters a culture of inclusivity, where your contributions will make a meaningful impact on the customer experience.

Benefits

Competitive Salary

Monthly and Annual Performance Bonuses

Enhanced Pension Contribution

Generous Holiday Allowance

Private Health Cover

Enhanced Maternity, Paternity and Adoption Pay

Qualifications

• 3+ years experience in luxury retail service environment.
• Strong interpersonal skills and customer-oriented approach.

Responsibilities

• Assist local and international customers with a proactive approach.
• Ensure impeccable customer service for a memorable experience.
• Manage store operations including stock control and merchandising.

Skills

Customer Service

Sales Techniques

Communication Skills

Teamwork

Problem Solving

Education

College Degree in Fashion or Related Field

Tools

Retail Point of Sale System

Job description

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Reports To: Store Manager/ Concession Manager

The Brand

Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.

Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.

With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.

Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.

Responsibilities

• Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines;
• Listening to and identifying the customer's needs;
• Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience;
• Developing an effective sales pitch;
• Demonstrating proficiency in complementary and additional sales techniques;
• Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs;
• Sales and promotions preparations.

Clienteling

• Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;
• Developing and actively monitoring the store's customer portfolio using the CRM resources available.

Organisation of the store

• Key holder for opening and closing the store, if applicable and as required;
• Opening and closing the checkout, cashing up when necessary;
• Ticketing when necessary;
• Deliveries and floor replenishment, when necessary;
• Ensuring that the store operates efficiently;
• Ensuring that products are displayed in line with the company's image and merchandising standards;
• Assisting with annual and rolling stock-takes;
• Assisting with stock control and suggesting where restocking may be required.

Required Profile

• We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment.
• You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity.
• Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team.
• A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required.
• Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply.
• Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.