Sales Associate

Retail Human Resources plc; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Retail Human Resources plc in London seeks a Sales associate for stand-alone stores to deliver world-class client experiences and strengthen client relationships. You will support Boutique Management and represent the Breitling brand as an Ambassador.

Key duties include delivering superb customer service, meeting sales and CRM targets, applying merchandising guidelines, maintaining boutique standards, and participating in events and training to extend product knowledge.

Qualifications

• Consistently deliver superb customer service and after-sales support to increase and retain customer loyalty.
• Meet sales and CRM expectations and targets.
• Apply and maintain visual merchandising guidelines.
• Ensure boutique standards are optimally maintained including cleanliness and presentation.
• Actively contribute to a motivated team spirit and positive morale.

Responsibilities

• Attend ad-hoc client and company events.
• Support regular inventories in liaison with Boutique Management.
• Extend product knowledge through proactive research and attending company training seminars.
• Maintain back of house stock storage organisation in line with company guidelines.
• Assist the Boutique Management to uphold health and safety requirements.

Job description

We are seeking a Sales associate for our London Stand alone stores.

Role

To deliver world-class client experiences in a dynamic environment and actively strengthen client relationships. Further, to work as an integral, supportive and inspirational team member to deliver an unsurpassed team service culture. To support Boutique Management in achieving business objectives. To perform with professional integrity and represent the brand as a Breitling Ambassador.

Responsibilities

• Consistently deliver superior customer service and after-sales support to increase and retain customer loyalty
• Meet sales and CRM expectations and targets
• Reorder merchandise and customer orders as required
• Apply and maintain visual merchandising guidelines
• Ensure boutique standards are optimally maintained at all times including cleanliness and presentation
• Actively contribute to a motivated team spirit and positive morale at all times by working ‘as-one’
• Proactively apply CRM objectives to retain and develop existing and potential clients
• Capture meaningful customer data to build professional relationships and personalise future client development opportunities
• Attend ad-hoc client and company events
• Support regular inventories in liaison with Boutique Management
• Extend product knowledge through proactive research and attending company training seminars
• Maintain back of house stock storage organisation in line with company guidelines
• Assist the Boutique Management to uphold and maintain health and safety requirements
• Respond and resolve customer concerns in a professional and empathic manner, seeking the support of the Boutique Store Manager or Deputy Store Manager where required
• Proactively follow industry news, technology and key market competitors

Reference: PH: SA