Sales Associate

Azza Fahmy Jewellery; Greater London; On-site; GBP 17,000 - 28,000; Part time

Job summary

Azza Fahmy Jewellery is seeking a Sales Associate for our boutique in London. You will provide an outstanding luxury customer experience, share the brand journey, and contribute to achieving sales targets while supporting day-to-day operations. Build relationships with clients through product knowledge and personalized service.

The role focuses on driving revenue, client development, and maintaining high standards of service within a luxury environment at 27 Burlington Arcade, London W1J 0EA.

Qualifications

• Luxurious customer service mindset and sales enthusiasm.
• Ability to work within a small team to hit sales goals.
• Strong communication and interpersonal skills for client engagement.
• Comfort with Microsoft Word, PowerPoint and Excel.
• Experience in high-end/ luxury retail is a plus.

Responsibilities

• Drive sales through effective presenting of AFJ stories and brand journey.
• Build and maintain client relationships with deep product knowledge.
• Upsell and cross-sell to achieve targets and support store operations.
• Update client database and ensure excellent customer service.

Skills

Luxury customer service

Communication skills

Team collaboration

MS Office proficiency

Tools

Microsoft Word

PowerPoint

Excel

Job description

27 Burlington Arcade, London W1J 0EA, United Kingdom

Job Summary We ‘re offering an excellent opportunity in Sales for a salesperson to join our AFJ family. Your core accountabilities will be to provide the customer with the brand journey and story during the sales process and implement an effective participation in achieving the assigned targets, and supports the day-to-day operations. Acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Job Title: Sales Associate

Reports to: Boutique Manager

Department: International Sales - Retail

Location: 27 Burlington Arcade, London W1J 0EA, United Kingdom

Job Summary We ‘re offering an excellent opportunity in Sales for a salesperson to join our AFJ family. Your core accountabilities will be to provide the customer with the brand journey and story during the sales process and implement an effective participation in achieving the assigned targets, and supports the day-to-day operations. Acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Main Responsibilities (including But Not Limited To)

• Drive for Result
• Define and execute the sales strategies to effectively showcase AFJ by effective implementation of selling in the store of both cross selling and upselling to existing and new clients.
• Sells products to customers, explaining benefits, features, prices, quality, value and other information, builds the business through outstanding customer service.
• Observe market trends, propose initiatives related to client development and brand experience for achieving strategic goals.
• Drive revenue growth objectives by effective participation in exceeding monthly, quarterly and annual targets.
• Models the ability to multi-task and prioritize day-to-day business needs.

• Customer Experience
• Sustain current client relationships and build new partnerships with prospective clients.
• Cultivates the client relationship through personalized connection by succinctly define and communicate the specific benefits of AFJ appropriate for each client.
• Provides the customer with the brand journey and story during the sales process:
• Explains inspiration behind pieces
• Explains Craftsmanship behind pieces
• Explains brand story (AF as a person)
• Implement the brand journey to customers during the sales process by using the sales techniques have been brought up by the company standards.
• Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients.
• Effective Implementation of the prevention plan for customer retention and complaints handling.
• Update and manage the database of the boutiques customers and classify them to soothe communication with them and provide special customerservice.

• Productivity and contribution
• Role model regarding the attendance & complying with company code of conduct.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Recording accurately the client data to the feedback sheet.
• Maintain the cleanliness and implementation of the security measures at the boutique according to agreed standards.
• Implement all comments have been raised up by Commercial team effectively.
• Ensure applying mystery shopper attributes to achieve good result by following the daily checklists.
• Supports the day-to-day operations of sales and provide appropriate support to verify their compliance with business standards and procedures.

Qualifications

• Bright, enthusiastic personality with a real drive to achieve sales and manage customer service expectations at a Luxury level
• Ability to work within a small team, helping to achieve sales goals
• Dynamic attitude; able to take direction and complete tasks in a timely fashion
• Strong knowledge of Microsoft word programs (power point, word and excel)
• Highly developed interpersonal, organizational and communication skills
• Ability to speak publicly with confidence and poise.
• Passion for learning a wide-range of skills that will carry through a variety of career paths
• Ability to multi-task and react with flexibility.
• Very strong organizational skills with a focus on follow through.
• Have a flair for communicating with different types of customers and managing people.
• Work as a collaborative team member, always available to assist boutique manager, colleagues, customers, etc.
• Target-oriented with integrity in dealing with precious Jewellery.
• Ability to speak conversational Arabic and/or read Arabic Calligraphy is a big plus

Working Hours

• 20 hours per week, with flexibility across a 7-day week to accommodate staff days off and weekends
• Flexibility to work at short notice where and when required
• Flexibility to increase working hours where needed, especially during holiday periods of other staff members, and busy periods (i.e. Summer holidays and Christmas)

Competencies

Believe In Magic Being enthusiastic and committed to what you are doing inside the organization. Stay focused & continual aim to improve / reach success no matter what setbacks on your way.

Always Bring “A” Game High level of optimism and a "can do" Orientation. A willingness to support and be a part of a team in multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment. Being customer focus by having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.

Get It Done. RIGHT Consistently achieves high levels of results while setting standards of excellence & quality. Seizes all opportunitie to in order to get the job done. Pay attention to details and pursues quality in accomplishing tasks.

Be Real Behave in an honest, fair, and ethical manner. shows consistency in words and actions. models high standards of ethics. Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Be Creative Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify & develop new methods, approaches, systems or tools that best suit different situations and generate business results. Moreover, ability to multitask and take initiative.

Learn & Teach Fostering learning and development culture. Willingness to delegate responsibility, work with others, and coach to develop their capabilities.