Sales Assistant, supporting DE, Amazon Freight

Amazon; Coalville; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Sales Assistant, where you'll play a crucial role in recruiting and supporting European Shippers for Amazon Freight services. This position offers an exciting opportunity to engage with clients, make high-volume outbound calls, and manage inbound inquiries while providing exceptional customer service. As part of an innovative B2B start-up within Amazon Transportation Services, you'll collaborate with senior Business Development Managers to transform complex requests into revenue opportunities. If you're passionate about sales and customer engagement, this role is perfect for you!

Qualifications

• Experience in sales, account management, or customer service is essential.
• Advanced proficiency in German and English is required.

Responsibilities

• Conduct high volume outbound calls to pitch Amazon Freight services.
• Manage inbound sales inquiries and assist customers with onboarding.

Skills

Sales experience

Customer service

Account management

Advanced proficiency in German

Advanced proficiency in English

Education

Bachelor's degree

Tools

SalesForce

MS Office (Word, Excel, Outlook)

Alchemy

Tableau

Google Analytics

Job description

Job ID: 2894209 | Amazon EU SARL (UK Branch)

We are looking to hire a Sales Assistant as part of our EU Commercial Team. This person will be responsible for recruiting/growing European Shippers to our service as well as supporting our broader commercial team with valuable sales related activities.

Key job responsibilities

1. High volume outbound phone calls to perform sales pitching to establish if potential customers would benefit from Amazon Freight services.
2. Launch new or grow existing Shippers (customers).
3. Manage high volumes of inbound sales inquiries via email and our Customer Relationship Management software.
4. Helping new customers become acquainted with our self service tools, providing a high level of first-contact customer service.
5. Working with the Sales team to qualify leads for them, which they can then convert into revenue opportunities.

A day in the life

We are looking to hire a Sales Assistant responsible for providing a warm introduction to inbound inquiries, and act on outbound sales campaigns to understand the full potential of our customer base. You will work with senior Business Development Managers to advance complex requests into revenue opportunities.

The successful candidate will approach high volumes of clients with enthusiasm and help them to unlock their full potential either via pitching our services, supporting them through their onboarding or helping them to further integrate into Amazon Freight services and accelerate their growth.

About the team

Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services, Europe. AF allows businesses ("shippers") to use Amazon’s transportation technology and network to transport products in across Europe. This is an innovative technology-driven solution for the logistics needs of all businesses, and is scaling rapidly.

This role sits within the Amazon Freight Commercial team. Focusing on new customer experience, the Sales Assistant will welcome inbound customer applications, ensure we deliver the best first impression & seek to uncover future growth opportunities. They will work in collaboration with our senior sales team to ensure we support every customer with all their transport needs.

BASIC QUALIFICATIONS

1. Experience in sales/account management/customer service.
2. Advanced proficiency in both German and English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

1. Experience in working with multiple internal and external stakeholders (sellers, customers, key accounts).
2. Additional language skills are helpful but not necessary (Particularly French or Chinese).
3. Experience in at least one of the following: transportation, logistics, operations, financial analysis, retail buying, retail planning & allocation, consulting, negotiation, supply chain, telemarketing.
4. Experience using CRMs such as SalesForce, and data tools such as Alchemy, Tableau or Google Analytics.
5. Bachelor's degree.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.