Sales Assistant - Selfridges

Paige; City Of London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Private Health Care Scheme

Healthcare Cashplan

Uniform allowance

Staff discount

Quarterly bonus

33 days annual leave

Job summary

PAIGE, sold in Selfridges, is hiring a Full Time Sales Associate. The role is 37.5 hours across 5 days per week, including weekends, to deliver excellent customer service and uphold store standards in a premium, fast-paced environment.

You will use strong selling skills, build relationships with clients, manage stock, support visual merchandising, and act as a brand ambassador while driving sales and maintaining a high level of customer satisfaction.

Qualifications

• Previous retail experience preferred, denim experience a bonus.
• Excellent fashion and retail operations knowledge.
• Proven track record in achieving sales results.
• Availability to work retail hours including weekends and holidays.
• Strong verbal and written communication, and multitasking ability.

Responsibilities

• Assisting and interacting with customers in a warm and courteous manner.
• Engaging every client to maximize satisfaction and sales.
• Utilise selling skills to identify needs and close sales.
• Stock management, stock takes, deliveries and visual merchandising.
• Drive sell-through on slow sellers.
• Resolve or escalate customer issues.
• Maintain knowledge about PAIGE garments and brand details.
• Build relationships with department managers and teams.
• Be a positive brand ambassador.

Skills

Retail experience

Customer service

Communication skills

Sales driven

Brand ambassador

Job description

We are currently recruiting for a Full Time Sales Associate to join our brand, working within the Selfridges Department Store. This role is for 37.5 hours / 5 days per week. Ideally you will have availability across the entire week, including weekdays & weekends.

The Sales Associate position contributes to the brand and our partners stores success by ensuring we provide great customer service and achieve store standards. Customer Service is at the heart of what we do, focusing on new sales opportunities, all through excellent communication and a positive approach within a premium and fast-paced environment

Our sales team use their strong selling skills to assist clients with all purchases, be an effective brand ambassador, build rapport and relationships with existing customers, as well as providing outstanding service in all customer interaction.

The Sales Associate will be responsible for the following key accountabilities:

• Assisting and interacting with customers in a warm and courteous manner
• Engaging every client in an interaction that results in the highest level of client satisfaction that positively impact both sales and service.
• Utilise exemplary selling skills to effectively identify customer needs and close sales
• Stock management including stock takes, deliveries, visual merchandising and replenishment.
• Driving sell throughs on slow sellers.
• Resolve or escalation all customer issues.
• Having a comprehensive knowledge about the brand, fits, materials and manufacturing of PAIGE garments.
• Building key relationships with department managers and teams (as appropriate)
• Being a positive brand ambassador

Required Qualifications/Primary Job Requirements

• Previous retail experience or relevant customer related experience (i.e. hospitality, etc.) denim experience & department store experience preferred
• Excellent fashion & retail operations knowledge
• Proven track record in achieving sales results.
• Availability to work retail business hours including lates, weekends and bank holidays
• Strong communication skills, both verbal and written, customer service skills and the ability to prioritise while handling multiple tasks
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment and willing to adapt

Why You’ll Love Working With Us:

• Join our Private Health Care Scheme and enjoy access to our Healthcare Cashplan
• Generous quarterly uniform allowance to keep you looking your best plus staff discount from day 1.
• Quarterly bonus opportunities to reward your performance
• 33 days’ annual leave (inclusive of bank holidays) for a healthy work-life balance
• Opportunities to develop your skills and grow your retail career

About the Company:

PAIGE, we believe that every choice we've ever made-the big ones, the small ones, the right or the wrong-has led us to this moment. We believe that the best story you can make and share is the one of your own life, and we are passionate about designing pieces that reflect and celebrate it.

From the beginning, our founder & creative director Paige Adams-Geller embraced every moment, aiming to inspire and empower as her story evolved. Her journey began in Los Angeles, where her entrepreneurial spirit took her from working as one of the top fit models in the industry to launching her namesake collection in 2004. Today, she sits at the helm of PAIGE as the only female founder in the denim industry, continuing to challenge convention and infuse her colorful spirit and chic sensibility to every collection she designs.

Our brand first launched in February 2005 in high-end retailers including Intermix, Ron Herman, Bergdorf Goodman and Harvey Nichols. Paige's designs became an instant obsession of consumers, celebrities, and prominent fashion editors. Quickly, we unveiled our men's, petites and maternity ranges - all created with the same commitment to the craft.

As our story continues to evolve, we remain devoted to the details. We only partner with the best washhouses in the country, which happen to be in our hometown of Los Angeles. Every style we create is wear-tested, and tested again. We are completely obsessed with designing pieces you'll live in-jeans that go from morning to moonlight; the perfect pair that works like a charm, always; pieces to help you stand tall in what you're wearing, and take you exactly where you want to go.