Sales Assistant (Seasonal)

LUSH; Norwich; On-site; GBP 12,000 - 17,000; Part time

Job summary

LUSH in Norwich seeks a Sales Assistant to be the face of the store, welcoming customers and delivering a fun, engaging shopping experience. You will use product knowledge to offer personalised recommendations, perform product demos, and hand out tailored samples.

Working with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. Training will develop product knowledge and customer service skills.

Qualifications

• Customer Experience: deliver exceptional service with warmth and 5-star interactions.
• Teamwork: collaborate with colleagues to achieve store goals.
• Communication: clear, friendly communication with customers and team.
• Get hands on: comfortable performing skin demos and massage services.
• Adaptable: thrive in fast-paced, seasonal peak trading hours.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage customers to understand needs, offer personalised recommendations, and demo products.
• Deliver exceptional service using in-depth product knowledge and tailored samples.
• Maintain a clean, visually appealing shop floor.
• Promote products creatively to support sales targets.
• Train and develop product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment.
• Host in-store events to create memorable experiences.
• Showcase Lush's ethics and ingredients.
• Deliver in-store services, such as hand, arm, face, and scalp massages.

Skills

Customer Experience

Teamwork

Communication

Get hands on

Adaptable

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: A variety of temporary seasonal contracts are available

Application Deadline: 2nd October

Interview Date: we anticipate two out of hours group interviews taking place on Wednesday 7th October and Friday 9th but we do reserve the right to amend these for business needs

Trial shifts : Week beginning 12/10

Onboarding: To be confirmed but these will comprise of a four hour session during the week.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engaging and approaching customers to understand their needs, provide personalised recommendations, and demoing products on the skin.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Training and development to enhance product knowledge and customer service skills, taking on board and actioning feedback.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Host out of this world parties and in store events to create memorable experiences.
• Celebrate Lush's ethics, showcasing all the lovely things that go into our products and make us so special.
• Deliver in store services, such as hand & arm, face and scalp massage.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Get hands on: As a sales assistant you'll be responsible for showcasing our amazing products, you'll be offering on skin demoes on people to include scalp massages, facial demoes and hand and arm massages. Touch and connectivity are an integral part of the role so please make sure you're completely comfortable touching people.

Adaptable: Our shop floor becomes an incredibly fast-paced working environment over Christmas. You will join us during our peak trading hours, so will need to be able to adapt and thrive in a bustling and unpredictable environment.