Sales Assistant - Part Time - West Croydon - 22.5 Hours

H&T Group plc; Croydon; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

Holiday allowance

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Job summary

H&T Group plc in West Croydon is seeking a Store Colleague for part-time 22.5 hours, starting at £13.52 per hour with London Weighting and potential up to £2,000 discretionary bonus prorated annually. You’ll join a large network of stores to deliver outstanding customer service and support across pawnbroking, retail sales, and financial products.

The role offers training, a supportive team, and opportunities for career progression in a busy jewellery and watch retail group.

Qualifications

• Experience in customer service preferred.
• Excellent communication and numeracy.
• Multilingual skills are a bonus.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.

Skills

Customer service

Retail sales

Communication

Cash handling

Job description

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credit_card Salary £13.52 per hour (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated.

Job profile for Sales Assistant - Part Time - West Croydon - 22.5 Hours

Sales Assistant - Part Time - West Croydon - 22.5 Hours

Stores Sales Assistant - Part Time - West Croydon - 22.5 Hours

Job details

Salary £13.52 per hour (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated. Contractual hours 22.5 Basis Part time Region CR0 2TA Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 09/09/2026 Job reference REQ2416

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour, increasing to £14.21 once full training has been completed (Includes London Weighting Allowance)*

Location: West Croydon

Job Type: Part-time - 22.5 contracted hours - This will be 3 full days

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.

About the Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach

• Assist customers with a range of services including pawnbroking, retail sales, and financial products

• Maintain high standards of compliance and store presentation

• Work collaboratively with your team to exceed targets

• Handle transactions accurately and securely

• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

STORE COLLEAGUE JOB DESCRIPTION

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service

• Flexibility to buy or sell holiday days to suit your lifestyle

• Access to a private healthcare plan

• Cycle to work scheme and season ticket loans

• Preferential currency exchange rates

• Generous staff discounts – up to 25% off jewellery and high-end watches

• Incentive schemes to reward your achievements

• Exclusive discounts at leading retailers via our employee perks portal

Ready to join a company that puts people first?