Sales Assistant - Part time - London

Golden Goose Group; Greater London; On-site; GBP 12,894,000 - 17,192,000; Part time

Job summary

Golden Goose in London is seeking a Sales Assistant (Style Maker) to craft personalized looks and introduce clients to the Golden world. You will drive a premium customer experience and build enduring relationships through an exceptional service story.

The role requires 1–3 years in luxury retail, fluent English, and strong selling techniques. You will contribute to omnichannel engagement, ensure GDPR compliance, and support store operations in a stylish, brand-aligned environment.

Qualifications

• Minimum 1–3 years of luxury retail experience.
• Fluent in English; additional languages a plus.
• Professional selling techniques and strong presentation skills.
• Good interpersonal and communication abilities.
• Ability to monitor fashion trends and local market.

Responsibilities

• Assist clients in creating personalized Golden total looks.
• Provide product insights and recommend add-ons.
• Maintain store standards and visual presentation.
• Support omnichannel communication and customer updates.
• Assist with opening/closing, inventory, and GDPR/health & safety compliance.
• Utilize Golden App, Sales Force, Xstore, Stealth as needed.

Skills

Customer service

Sales techniques

Product knowledge

Communication

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: London

Part Time position 20 h per week

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.