Sales Assistant - Part Time - Gloucester - 30 Hours

H&T Group Ltd; Gloucester; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

Healthcare

Cycle to work

Season ticket loan

Staff discounts

Incentive schemes

Job summary

H&T Group Ltd is seeking a part-time Store Colleague in Gloucester to warmly welcome customers, understand needs, and offer tailored solutions. You don’t need pawnbroking experience—training is provided to help you grow in a fast-paced retail environment.

Starting at £12.75 per hour with progression to £13.44 after training, the role is 30 hours weekly across four days, with flexible Monday–Sunday hours and potential discretionary bonuses based on KPIs.

Qualifications

• No prior pawnbroking experience required, just a genuine interest in helping people.
• Strong customer-facing skills with a friendly and professional approach.
• Willingness to learn and adapt in a fast-paced store environment.

Responsibilities

• Deliver excellent customer service with a warm, welcoming attitude.
• Assist customers with pawnbroking, retail purchases and basic financial products.
• Maintain store standards and compliance, and support team targets.
• Handle transactions accurately and securely.
• Communicate effectively with diverse customers; language skills are a bonus.

Skills

Customer service

Multilingual bonus

Integrity

Willingness to learn

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £12.75 per hour, increasing to £13.44 once full training has been completed

Location: Gloucester

Job Type: Part-time - 30 Hours - This will be 4 full days

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.

About The Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal