Sales Assistant - Part Time - Bethnal Green Rd - 22.5 Hours

H&T Group Ltd; Greater London; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

30 days of holiday (33 with service)

Flexibility to buy/sell holiday

Private healthcare plan

Cycle to work scheme

Season ticket loans

Staff discounts up to 25%

Incentive schemes

Exclusive retailer discounts

Job summary

H&T Group Ltd in London is seeking a part-time Store Colleague to welcome customers, assess needs, and provide tailored outcomes. Training will be provided to build confidence in a fast-paced retail and pawnbroking environment.

The role requires 22.5 contracted hours with flexible Monday–Sunday availability, and a potential upturn with discretionary bonuses based on KPIs. Bengali language ability is preferred to meet diverse customer needs.

Qualifications

• No pawnbroking experience required; full training will be provided.
• Ability to communicate confidently in Bengali preferred.
• Strong customer service orientation and a collaborative mindset.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.
• Multilingual skills are a bonus; additional languages are valued but not required.

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour, increasing to £14.21 once full training has been completed (Includes London Weighting Allowance)*

Location: Bethnal Green Rd

Job Type: Part-time - 22.5 contracted hours

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.

Bengali Language requirement

This role involves direct communication with customers and therefore the ability to communicate confidently in spoken Bengali to meet business and service needs is preferred

About The Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal