Sales Assistant - Part Time

Pentland Brands; Gretna; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a dynamic global family business as a Sales Assistant, where you will provide exceptional customer service and product knowledge. This part-time role requires a friendly and professional attitude, with responsibilities including customer interactions, stock management, and adherence to company policies. Enjoy a competitive salary, flexible working hours, and a variety of health and travel perks. If you are passionate about the outdoors and have retail experience, this is the perfect opportunity to shine in a supportive and inclusive environment.

Benefits

Competitive Salary

25 Days Holiday

Brand Discounts

Enhanced Parental Leave

Health Perks

Travel Perks

Flexible Working

Charity and D&I Networks

Qualifications

• Experience in retail and a passion for the outdoors.
• Ability to provide exceptional customer service.

Responsibilities

• Provide accurate product information and recommendations.
• Maintain stock levels and ensure compliance with policies.
• Deliver excellent customer service and handle returns.

Skills

Customer Service

Product Knowledge

Retail Experience

Flexibility

Friendly Attitude

Job description

Career Opportunities: Sales Assistant (2109)

We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT’S THE MISSION FOR THIS ROLE?

We’re looking for two fantastic Sales Assistants to act as the main contact for customer interactions, providing every single customer with exceptional customer service driven by excellent product knowledge and providing product recommendations based on individual requirements. This role is part time working 16 hours per week over 4 days including weekend work.

WHAT DOES THIS ROLE DO?

As our Sales Assistant, you will be responsible for:

• Develop and maintain excellent product knowledge using all training materials provided
• Actively acknowledge and approach customers and provide accurate product information based on each customer’s needs
• Deal with deliveries and replenish stock in line with guidelines and procedures
• Ensure all customer service and returns policies are followed
• Ensure that levels of merchandising and housekeeping are delivered to the highest standard at all times
• Be actively aware of and ensure that all company policies and guidelines are adhered to
• Ensure all Health & Safety policies are complied with
• Attend all relevant training programs and meetings as and when required
• Carry out additional duties as and when necessary within the defined levels of the responsibility of the role

WHAT DO I BRING TO THE ROLE?

You just might be our next superstar if you have the following skills and experience:

• Previous experience in a retail position
• Passion about the Outdoors
• Flexibility in working pattern
• Helpful, friendly and professional attitude

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.

WHAT’S IN IT FOR ME?

• Competitive Salary + discretionary bonus
• 25 Days Holiday : Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits : Generous enhanced parental leave policies
• Health Perks : Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks : Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working : We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
• Chance to join our Charity, D&I and Sustainability employee networks.

As an equal opportunity employer, we’re committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.