Sales Assistant - London

Golden Goose; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury fashion brand in Greater London is seeking a passionate Sales Assistant to enhance customer experience. The role involves engaging customers, providing personalized service, and contributing to store presentation. Candidates should have 1-3 years of experience in luxury retail, a positive attitude, and strong interpersonal skills. The position offers an opportunity to be part of a dedicated team that values diversity and customer satisfaction.

Qualifications

• 1-3 years of relevant experience in luxury retail.
• Ability to monitor and understand relevant industry trends.
• Flexibility to adapt to changing business needs.

Responsibilities

• Assist customers in expressing their style and achieving satisfaction.
• Engage in the sales process with product insights and recommendations.
• Cultivate positive customer relationships and ensure personalized service.
• Contribute to store presentation and maintain visual display standards.
• Assist with operational procedures and compliance standards.

Skills

Fluency in English

Positive attitude

Professional selling techniques

Customer focus

Interpersonal skills

Communication skills

Understanding of industry trends

Team player

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Minimum 1-3 years of relevant experience in luxury retail.

Self‑motivation with positive attitude and professional selling techniques.

Good customer focus with strong presentation, interpersonal and communication skills.

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).

Flexibility to adapt to the evolving needs of the business and our customers.

Strong team player.

Location: London.

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.