Sales Assistant - Harrods

Diptyque Paris; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Diptyque Paris is seeking a Sales Assistant for Harrods in London. You will deliver exceptional customer service, apply product knowledge, and drive sales while maintaining our brand standards.

The role involves supporting events, in-store campaigns, and CRM activities with a flexible weekend schedule. The right candidate has luxury retail experience, a strong sales track record, excellent communication, and a polished, professional appearance aligned with the Diptyque brand.

Qualifications

• Passion for fragrance/beauty/luxury retail and previous experience.
• Sales focus with a proven track record.
• Strong people, performance and management skills.
• Excellent customer service skills and confidence in interactions with the public.
• Self-motivated, proactive, able to use own initiative.
• Excellent verbal and written communication.

Responsibilities

• Drive store sales and KPIs (ATV, UPT, conversion, CRM).
• Maintain in‑store visuals, campaigns and gift wrapping.
• Provide product knowledge, promotions and launches to customers.
• Support Counter Manager with duties and reporting.
• Assist with events in-store and off-site as required.
• Keep back-of-house clean and organized; ensure dress code compliance.

Skills

Fragrance/Luxury retail experience

Sales driven

Customer service

Communication

Self-motivation

Teamwork

Job description

## Sales Assistant - HarrodsApply: United Kingdom - London: Full time: Posted Today: JR870Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.Role: Sales Assistant Location: Harrods Full Time* To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.* Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis* Understand the KPI reporting required for the host store and the company as required* Assist with boutique reporting when needed.* Ensure that every customer is approached and assisted to achieve sales targets.* Maintain and develop strong relations with customers and deliver impeccable service at all times.* Work with the team for events both in-store and off site as the business requires* Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.* Attend key training sessions held by the company* Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor* Ensure that the counter is clean, neat and tidy at all times* Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping* Ensure that sales/ customer contacts/ requirements are recorded and monitored.* Assist Counter Manager in duties and additional tasks as and when required.* Follow all host store cash handling guidelines at all times.* Ensure that at all times company dress code and grooming guidelines are adhered to.* Maintain a good relationship with all colleagues at Diptyque.* Abide at all times by Company and Host Store rules and policy.* You will be required to work in other London Diptyque locations if needed.## The successful candidate will:* A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.* Sales focused with a proven sales record.* Strong people and performance/ management skills.* Expertly honed customer service skills and enjoy interacting confidently with the general public.* Must be self-motivated, focused and be able to use own initiative.* Communication both verbal and written to a high degree is also a must.* Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.* Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.* Be assertive, dynamic and always have a can do and positive attitude.This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.Diptyque is committed to diversity in all its forms and considers each application carefully.