Sales Assistant - Hadleigh

Havens Hospices; Hadleigh; On-site; GBP 14,000 - 18,000; Part time

Job summary

Havens Hospices in Hadleigh is seeking a Weekend Sales Assistant to join our friendly charity shop team. You will help serve customers, handle transactions, and support the day-to-day running of the shop.

Working 7.5 hours per week, you’ll maintain a clean, welcoming shop environment, assist with stock presentation, and contribute to our community-focused mission. This part-time role offers a rewarding introduction to retail within a caring charity.

Qualifications

• GCSE Maths and English (or equivalent).
• Good literacy and numeracy, IT skills.
• Experience in retail or front-of-house roles is desirable.

Responsibilities

• Assist in day-to-day shop operations under the Shop Manager.
• Handle till transactions and support sales targets.
• Keep the shop clean, tidy and well displayed.
• Coordinate with other Havens Hospices shops and local communities.
• Provide cover for other shops when needed and assist in stock control.

Skills

Customer service

Teamwork

Front of house

Education

GCSE Maths & English

Tools

EPOS software

Excel

Outlook

Teams

Job description

Join our friendly team at our Hadleigh charity shop as a Weekend Sales Assistant! In this role, you’ll play a key part in creating a welcoming environment for our customers, providing excellent service, and supporting the day-to-day running of the shop.

Working 7.5 hours per week, you’ll help serve customers, handle transactions, and keep the shop looking its best. This is a fantastic opportunity to be part of a community-focused organisation, meet new people, and make a real difference through your work.

If you’re approachable, reliable, and enjoy working with people, we’d love to hear from you!

Main duties of the job

Working closely with the Manager and Assistant Manager, you’ll gain valuable hands-on experience in key retail operations, including cashing up the till and supporting the smooth running of the shop.

You’ll also take pride in maintaining a clean, tidy, and welcoming environment, ensuring that stock is attractively displayed and the shop always looks its best for our customers.

Working for our organisation

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

We value diversity and welcome applications from all sections of the community.

Detailed job description and main responsibilities

• To effectively manage the day to day running of the shop staff and volunteers supporting the Shop Manager as required.
• To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
• Take responsibility for managing the shop in the Shop Manager’s absence.
• To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
• To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
• To assist in developing the shop’s ecommerce business
• To make day–to–day decisions to ensure the successful and safe trading operation of the shop.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income, accepting, sorting, pricing, and displaying goods for sale to maximise income within agreed guidelines.
• Ensure the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations, and security procedures, ensuring compliance with relevant health and safety and other organisational policies and procedures is monitored and cascaded to all staff and volunteers within the shop.
• To inform the Shop Manager of necessary repairs and maintenance.
• To assist the Shop Manager to supervise and maximise the efficiency of the collection system, ensuring that all goods sold comply with safety and other legislative requirements.
• To adhere to Charity merchandising and window dressing standards.
• To control stock density and rotation.
• To assist the Shop Manager to coordinate the work of the staff and volunteers in accordance with Havens Hospices policies and procedures.

Person specification

Education

• GCSE in maths and English, or equivalent qualifications

Skills & Experience

• Good standard of IT skills, including using Microsoft Office, Teams, Outlook and Excel.
• Good standard of literacy and numeracy skills.
• Experience in working in a retail environment
• Knowledge of EPOS software
• Front of house experience
• Demonstrable ability to update and maintain records, databases, and other systems accurately and efficiently

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.