Sales Assistant - Full Time - Surrey Quays

H&T Group Ltd; Greater London; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Holiday allowance 30 days

Private healthcare

Cycle to work

Season ticket loan

Staff discounts

Incentive schemes

Employee perks portal

Job summary

H&T Group Ltd is seeking a Store Colleague in Surrey Quays to deliver a warm welcome and expert support to customers across our broad offering. No pawnbroking experience is required; full training will be provided to help you build confidence in a fast-paced environment.

You’ll join a 285+ store network with opportunities for development, a salary with London Weighting, and flexible weekend availability. The role emphasizes customer service and compliance with strong team collaboration.

Qualifications

• Must have a genuine interest in helping customers and delivering great service.
• Strong sense of integrity and reliability.
• Willingness to learn and complete full training.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.
• Multilingual skills are a bonus and welcomed where possible.

Skills

Genuine interest in people

Integrity

Willingness to learn

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour (£26,363 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)*

Location: Surrey Quays

Job Type: Full Time - 37.5hrs

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

About The Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

Benefits

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal