Sales Assistant - Full Time - Soho Rd - Birmingham

H&T Group plc; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Employee discounts on jewellery and 여행

Cycle to work scheme

Season ticket loans

Job summary

H&T Group plc is seeking a Store Colleague at our Birmingham Soho Road store. You will welcome customers, understand needs, and provide tailored solutions to ensure the best outcome. Full training is provided, with progression opportunities in a fast-paced retail environment.

Starting rate is £12.75 per hour, rising after training, with discretionary annual bonuses up to £2,000. This full-time role requires flexibility from Monday to Sunday and offers a wide benefits package.

Qualifications

• Customer service skills are essential for delivery of great service.
• Ability to communicate effectively with a diverse customer base.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.

Skills

Customer service

Multilingual ability

Job description

Job details

Salary £24,863.00 per Annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated. Contractual hours 37.5 Basis Full time Region B21 9LR Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...

Job category/type Store Operations Date posted 14/09/2026 Job reference REQ2436

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.

Location: Soho Rd - Birmingham

Job Type: Full-time 37.5 contracted hours

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

About the Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T

A DAY IN THE LIFE OF A H&T STORE

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to join a company that puts people first?

EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited are trading names of Harvey & Thompson Limited. Registered in England and Wales No. 02636684 and VAT number 840 14 89 39. Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authority for Consumer Credit (please note that Cheque Cashing, FX, retail purchases and sales are not regulated by the FCA). Our Firm Reference Number is 677994 and we can be found on the Financial Services Register. Members of the NPA (member no.000351), CCTA (member no.CCTA501), and CSA (member no.845).