Sales Assistant

Topps Tiles; Swansea; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Sales commission

Staff discount

Benefits platform discounts

Job summary

Topps Tiles is hiring a Sales Assistant (Service Specialist) in Swansea for a fixed-term contract. The role offers 20 hours per week with weekend work, a competitive basic salary, and commission on sales. Training will be provided; no tile knowledge required.

You will help customers visualise projects and deliver exceptional service. We value an outgoing, friendly, and energetic team member who can lift boxes and work with customers to close sales.

Qualifications

• No prior tile knowledge required; training provided.
• Outgoing, friendly and energetic personality preferred.
• Able to lift heavy boxes during store duties.

Responsibilities

• Build lasting relationships with trade and retail customers.
• Ask the right questions to understand needs and recommend products.
• Inspire customers with colour, style, and design ideas.

Skills

Consultative selling

Customer service

Communication

Job description

Fixed Term Contract expected to last until 26th June 2027 20 hours per week including some weekend working Aged 21 and above: £12.71 per hour plus personal sales commission Aged 20 and below: £10.85 per hour plus personal sales commission

A retail career like no other

Working in retail as a Sales Assistant (known internally as a Service Specialist!) is genuinely different at Topps Tiles. As a key member of a small, supportive team, you'll help customers visualise their projects and find exactly what they need to make their vision a reality. You won't just serve at a till. You'll become a specialist, developing real sales skills by using a consultative approach - asking great questions and understanding customer needs. Every conversation is a chance to influence, inspire, sell and create an exceptional experience that keeps customers coming back. And unlike many retail roles, you won't work late evenings - plus you'll enjoy three days off at Christmas. Oh, and did we mention? You'll earn commission on every sale you help makehappen.

What you'll be doing

• Building long-standing relationships with regular trade and retail customers through a consultative sales approach.
• Asking the right questions to understand customer needs so you can confidently recommend the best products.
• Using your creativity to inspire customers with colour, style, layout and design ideas.
• Driving sales through expert product knowledge
• Confidently closing sales and maximising every opportunity

No experience? No problem.

You don't need to know anything about tiles - or even retail. If you're outgoing, friendly, energetic and don't mind lifting heavy boxes, we'll give you all the training you need, including developing your sales confidence and skills through our simple, customer-first sales framework.

What's in it for you?

• Competitive basic salary
• Sales commission
• No evening work
• Christmas Eve and Boxing Day off
• Ongoing training, development and progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

You'll love working for Topps - and we can't wait to hear from you.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.