Sales Assistant

Lush Handmade Cosmetics; Sunderland; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

50% discount on Lush products

Profit-based bonus

Complimentary spa treatment*

Pension scheme

Birthday day off

Cycle to work

Discounted rail/bus tickets

Employee assistance programme

Parental leave pay

Flexible working discussions

Employee ownership

Community Networks access

Job summary

Lush Handmade Cosmetics is seeking a Sales Assistant in Sunderland to greet customers, provide personalised recommendations, and deliver memorable in-store experiences. You will use product knowledge to demonstrate items, hand out samples, and help drive sales while maintaining a pristine, engaging shop floor.

The role offers flexible shifts, a Living Wage-aligned hourly rate, and potential bonuses. Training and development are provided to grow product expertise and customer service skills.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work as part of a team to achieve store goals.
• Strong communication skills and a welcoming store presence.

Responsibilities

• Greet customers and create a welcoming store environment.
• Understand customer needs and offer personalised recommendations and product demonstrations.
• Deliver excellent service using product knowledge and tailor samples.
• Help host in-store events and maintain an inviting shop floor.
• Manage stock, keep shelves well-stocked and displays seasonal.

Skills

Customer Experience

Teamwork

Communication

Job description

Sales Assistant

Application Deadline: 25 September 2026

Department: Retail

Employment Type: Temporary

Location: Sunderland

Reporting To: Sarah Jamieson

Compensation: GBP 13.45 / hour

Description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Although AI can be helpful in explaining a question, we want to hear from real people with real experiences. Grammar and spelling will not change the outcome, so please don't pass your answers through any AI services.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 6 hours per week

Application Deadline: 25/9/26

Group Interview Date: 07/10/26

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalised recommendations, and offer on skin product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There's a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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