Sales Assistant

LUSH; Kingston; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

Discount on products and spa services

Profit-based bonus

Pension scheme

Birthday day off

Cycle to work

Job summary

LUSH Kingston is seeking a Sales Assistant to welcome customers and provide a fun, engaging shopping experience. You will use product knowledge to offer personalized recommendations, perform demonstrations, and hand out tailored samples, while helping drive sales and hosting in-store events.

With flexible shifts and a Living Wage-based hourly rate of £14.80, there are opportunities for bonuses and training to grow your skills in a supportive, inclusive store environment.

Qualifications

• Proven ability to deliver outstanding customer service and upsell.
• Collaborative team player with positive attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Provide personalized recommendations and product demonstrations.
• Deliver exceptional service using in-depth product knowledge and samples.
• Host in-store events and parties to create inclusive experiences.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products and teamwork.
• Manage stock, receive deliveries, and restock shelves.
• Control store costs like product waste to meet budget.
• Participate in ongoing training to enhance knowledge.
• Foster inclusive, respectful working environment.
• Work on in-store and external events to leave impressions.

Skills

Customer experience

Teamwork

Communication

Job description

Application Deadline: 27 September 2026

Department: Retail

Location: Kingston

Compensation: £14.80 / hour

Description

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement ‘a hard day's work deserves a fair day's pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 4-12 hours per week with overtime available, must be available 2 full days including at least one weekend day. Must be available to work Christmas Week

Application Deadline: 27/09/26

Interview Date: Ongoing from 5/10/26

Start Date: From 19/10/26

Contract End Date: 31/12/26

We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Hosting in-store events and parties, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. Receiving deliveries and assisting with transporting stock.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There’s a big difference between \"Flexible Working \" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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