Sales Assistant

Funky Pigeon; Horley; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company is seeking a Sales Assistant to join their busy store environment. The role involves delivering exceptional customer service, stock replenishment, and maintaining high display standards. Ideal candidates will have a passion for customer interaction and work well both independently and in teams. This is a fantastic opportunity to grow within a supportive organization that values inclusivity and employee well-being.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Passion for providing exceptional customer experiences.
• Confidence in team communication.
• Motivation to achieve high standards.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment while maintaining store standards.
• Support colleagues and work effectively as a team player.

Skills

Customer service

Communication

Adaptability

Job description

Working hours: 39 hours per week, working any 5 out of 7 days, including weekends.

As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to maintain our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Sales Assistant involves:

• Delivering exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting.
• Maintaining high standards of display and visual merchandising to help customers find what they’re looking for easily.
• Supporting colleagues and being a team player.

What we look for:

• A passion for providing customers with an exceptional experience.
• Confidence in communicating within the team.
• Motivation to achieve high standards and results.
• Adaptability to meet company goals and requirements.

Our rewards:

We appreciate your hard work in making WHSmith successful and keeping our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer deals from retail partners to help you save money and create memories—whether enjoying a meal, an adventure, or entertainment.

Our Employee Assistance Programme provides support for your wellbeing—physical, mental, and financial—whatever the future holds.

About us:

WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, delivering an excellent customer experience with the latest tech. We have partnerships with M&S and Costa Coffee, broadening our offerings across the UK. Our aim is to make every journey better for our customers.

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves.