Sales Assistant

JOSEPH; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Health & Wellness resources (digitalGP

Retail discounts via Retail Trust

Commission scheme

Staff discount on JOSEPH products and

Access to sample sales

Social events

Job summary

JOSEPH, a luxury fashion brand in London, seeks a Sales Assistant who loves connecting with people and representing elegant style. You will style customers, share brand stories, and craft memorable shopping experiences that build lasting relationships.

You will drive sales, participate in clienteling initiatives, and collaborate with the store team to deliver high standards of service and in-store events. A passion for fashion and exceptional communication are essential to thrive in this role.

Qualifications

• Experience in luxury or premium retail; delivering high-touch service.
• Excellent communication and listening skills; building relationships with customers.
• Knowledge of product stories and styling to elevate client experiences.

Responsibilities

• Drive sales by delivering personalised service and meeting targets.
• Share product knowledge, styling ideas, and brand stories with customers.
• Stay updated on new products and trends in-store.
• Champion clienteling initiatives and nurture VIP relationships.
• Utilise CRM insights to tailor recommendations and follow up with clients.
• Support stock management and maintain store guidelines and health & safety policies.

Skills

Strong people skills

Passionate about luxury fashion

Sales-driven

Team collaboration

Effective communicator

Attention to detail

Job description

JOSEPH is a luxury fashion brand that prides itself on connecting with people and creating elegant experiences. Our mission is to curate exceptional moments and build lasting relationships with our customers, all while upholding the highest standards of service and quality.

About the Role

As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy, and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships, and growing with one of London’s most iconic brands.

Responsibilities

• Commerciality & Sales Generation:
• Drive sales with purpose, meet and exceed individual and store targets.
• Share product knowledge, styling ideas, and stories behind the collection.
• Stay up to date on new products in the store.
• Champion clienteling initiatives to boost sales results.
• Understand missed opportunities and work with management team on solutions for underperformance.
• CRM & Customer Experience:
• Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
• Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
• Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
• Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
• Re-engagement strategies for lapsed or VIP clients through strategic outreach.
• Exclusive in-store experiences based on customer preferences and spending behaviour.
• Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
• Develop deep brand and product knowledge.
• Drive high service standards and accountability.
• Uphold luxury service and company values.
• Store Operations:
• Work with VM standards in line with Guidelines.
• If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
• Follow the Retail Operations Guidelines and complete Store Operational tasks within the timeframes set.
• Ensure compliance with health, safety, and company policies.
• Maintain store upkeep and organisation.

Qualifications

Experience and knowledgeable of working within a luxury or premium retail brand.

Required Skills

• Strong people skills - you are approachable, a good communicator & listener, and empathetic.
• Passionate about luxury fashion and eager to share that passion with others.
• Understand business needs and are motivated by sales.
• Show strong team working skills and the ability to collaborate with others.
• Effective communicator and team motivator.
• Excellent attention to detail and reliability.

Preferred Skills

None specified.

Pay range and compensation package

• 33 Days Annual Leave (Full time contracts)
• Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
• Performance awarded commission scheme
• Generous staff discount towards our luxury JOSEPH products & our multi-brand products
• Access to Sample Sales
• Social Events and more!

Equal Opportunity Statement

JOSEPH is committed to diversity and inclusivity in the workplace. We believe that a diverse team enhances our creativity and innovation, and we welcome applicants from all backgrounds to join our team.