Sales Assistant

Funky Pigeon; Crawley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail is seeking a Sales Assistant to join their team in Crawley. The role involves delivering exceptional customer service, maintaining store standards, and supporting colleagues. Ideal candidates will have a passion for customer experience and strong communication skills. This position offers competitive rewards including salary, pension scheme, and employee discounts.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Deals from retail partners

Employee Assistance Programme

Qualifications

• Passion for providing an exceptional customer experience.
• Confidence in team communication.
• Motivation to achieve high standards.
• Adaptability to meet company goals.

Responsibilities

• Deliver exceptional customer service.
• Carry out stock replenishment.
• Maintain store standards and visual merchandising.
• Support colleagues as part of a team.

Skills

Customer Service

Communication

Motivation

Adaptability

Job description

Working Hours: 26.25 hours, on a 3 in/3 off rolling shift pattern across 7 days. Hours will be offered between 03:45-00:00.

As a Sales Assistant, you’ll provide exceptional customer service and work independently or as part of a team to maintain our store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Sales Assistant involves:

• Delivering exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting.
• Meeting high standards of display and visual merchandising to help customers find what they’re looking for easily.
• Being part of a team and supporting colleagues.

What we look for:

• A passion for providing customers with an exceptional experience.
• Confidence in communicating within the team.
• Motivation to achieve high standards and results.
• Adaptability to meet company requirements and goals.

Our rewards:

We recognize your hard work with a salary, pension scheme, paid annual leave, and employee discounts. Additionally, we offer deals from retail partners to help you save money and create memories, whether through meals, adventures, or entertainment tickets.

Our Employee Assistance Programme offers support and guidance for your wellbeing—physical, mental, or financial.

About us:

WHSmith has a rich heritage and is expanding in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand continues to grow, providing the latest tech and an exceptional customer experience. We’ve partnered with brands like M&S and Costa Coffee to broaden our offerings across the UK. Our aim is to make every journey better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves.