Sales Assistant

High Seat Ltd; Caterham on the Hill; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health cash plan

Discounted shopping

Colleague discount

Holiday allowance

Pension and protection

Discretionary bonus

Free parking

Events and recognition

Job summary

HSL Chairs in Caterham-on-the-Hill is seeking a Sales Assistant to deliver personalised service in store and in customers' homes, helping them choose feel-good furniture to boost wellbeing. You’ll greet customers, guide chair fitting, maintain a welcoming showroom, and support a warm, friendly atmosphere.

Open daily with weekend shifts, the role offers £13.45 per hour for 21 hours a week, with benefits including health cash plan, staff discounts, pension, and a discretionary bonus.

Qualifications

• A warm, empathetic and friendly approach.
• A great eye for detail and pride in your presentation.
• A passion for people and helping others.
• Enthusiasm, positive attitude and eagerness to learn.

Responsibilities

• Greet customers warmly and assist in-store and at customers' homes.
• Explain the chair fitting service and wellbeing benefits to customers.
• Keep the showroom tidy, fresh and welcoming at all times.
• Be flexible to work a mix of weekdays and weekends; DBS check applies.

Job description

Location: HSL Chairs, Caterham-on-the-Hill

Salary: £13.45 per hour

Hours: 21 hours per week

We are looking for a Sales Assistant to join our welcoming team. Can you deliver an exceptional level of personalised service both in store and in customers' homes, to introduce them to feel good furniture and in turn improve their wellbeing? Then this opportunity could be the perfect fit.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

What does a day in the showroom look like?

From the moment our customers walk through the door, or you walk into their home, you'll be creating a warm and memorable experience. That might mean greeting them with a smile, helping them dodge the rain with an umbrella, and guiding them through our unique chair fitting service.

You'll help customers discover the wellbeing benefits of our expertly designed chairs and sofas, supporting them in finding a style, fabric and size that truly suits their needs. You'll also help keep the showroom looking its best, ensuring everything feels fresh, tidy and welcoming.

We're open every day, so you'll need to be happy working a mix of weekdays and weekends. A DBS check will apply, as this is a customer-facing role.

A few things you'll need:

• A warm, empathetic and friendly approach
• A great eye for detail and pride in your presentation
• A passion for people and helping others
• While previous experience in retail sales and customer service is a plus, it’s your enthusiasm, positive attitude, and eagerness to learn that truly matters to us

The kind of person we love working with is:

• Honest and professional
• Passionate about doing a great job
• Open to learning and feedback
• A team player who enjoys celebrating success

Training and development? We've got you.

You'll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow.

A little more about us:

At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.

At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.