Sales Assistant

High Seat Ltd; Tees Valley; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Health cash plan - cashback on dental,

Discounted shopping & gym memberships

Brilliant colleague discount

30 days' holiday (pro rata)

Contributory pension and death-in‑serv

Discretionary bonus

Free onsite parking

Delight events

Job summary

HSL Chairs in Stockton is seeking a Sales Assistant to provide a warm, personalised service and guide customers through our unique chair fitting process. You’ll help customers explore wellbeing benefits and select the right style, fabric and size, while keeping the showroom inviting and well-presented.

Open daily, with a mix of weekday and weekend shifts; a DBS check applies due to customer-facing duties. Training via the HSL Academy supports your growth within a caring team.

Qualifications

• A warm, empathetic and friendly approach.
• A great eye for detail and pride in your presentation.
• A passion for people and helping others.
• Enthusiasm, positive attitude and eagerness to learn.

Responsibilities

• Create a warm, memorable customer experience from greeting to guiding them through our chair fitting service.
• Help customers discover the wellbeing benefits of our chairs and assist in choosing style, fabric and size, keeping the showroom tidy and welcoming.
• Be available to work a mix of weekdays and weekends; a DBS check will apply for this customer-facing role.

Skills

Warmth and empathy

Attention to detail

People-focused

Enthusiasm and learnability

Job description

Location: HSL Chairs, Stockton

Salary: £12.80 per hour

Hours: 28 hours per week

We are looking for a Sales Assistant to join our welcoming team. Can you deliver an exceptional level of personalised service to introduce feel good furniture to our customers and in turn improve their wellbeing? Then this opportunity could be the perfect fit.

Our feel-good benefits:

• Health cash plan - cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year

What does a day in the showroom look like?

From the moment our customers walk through the door, you'll be creating a warm and memorable experience. That might mean greeting them with a smile, helping them dodge the rain with an umbrella, and guiding them through our unique chair fitting service.

You'll help customers discover the wellbeing benefits of our expertly designed chairs and sofas, supporting them in finding a style, fabric and size that truly suits their needs. You'll also help keep the showroom looking its best, ensuring everything feels fresh, tidy and welcoming.

We're open every day, so you'll need to be happy working a mix of weekdays and weekends. A DBS check will apply, as this is a customer-facing role.

A few things you'll need:

• A warm, empathetic and friendly approach
• A great eye for detail and pride in your presentation
• A passion for people and helping others
• While previous experience in retail sales and customer service is a plus, it’s your enthusiasm, positive attitude, and eagerness to learn that truly matters to us

The kind of person we love working with is:

• Honest and professional
• Passionate about doing a great job
• Open to learning and feedback
• A team player who enjoys celebrating success

Training and development? We've got you.

You'll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow.

A little more about us:

At HSL, we don't just sell furniture - we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot, and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.

At HSL, we're building something truly special - a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.