Sales Assistant

Cooksongold; Camden Town; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus

Employee Assistance Programme

Up to 34 days’ paid leave

Pension scheme

BIG discounts on products

No weekend work

Job summary

Cooksongold in Hatton Garden, London, is recruiting a confident Sales Assistant to be the face of the store, delivering friendly, expert service to customers and offering guidance on our jewellery making range.

You will work as part of a team, handle in-store sales and Click & Collect orders, and participate in stock deliveries and demonstrations of tools such as laser welders and CNC engravers. No weekend work is required.

Qualifications

• Previous experience in a customer-facing role.
• Experience within the jewellery industry is preferred.
• Commitment to delivering excellent customer service and teamwork.

Responsibilities

• Provide expert advice to customers at the sales counter.
• Assist with Click & Collect orders and counter service.
• Support stock control duties and deliveries.
• Demonstrate jewellery tools and equipment when needed.
• Represent the store with a friendly, helpful attitude.

Skills

Customer-facing experience

Jewellery industry knowledge

Customer service mindset

Team player

Job description

Sales Assistant

Cooksongold

Hatton Garden, London

About Us

We are Cooksongold, the UK's largest one-stop shop for the jewellery maker, and we’ve been proudly supporting jewellers across the country since 1918, with everything from precious metals to jewellery tools. We form part of HM Precious Metals, one of Europe's largest refiners and processors of precious metals.

The Role

We are currently looking to recruit a confident Sales Assistant to join our friendly team at our thriving Hatton Garden Store. You will be the face of the store, delivering a reliable and friendly service to our customers, offering advice and expertise on our range of products and ensuring our customers have everything they need.

Key responsibilities

• Giving expert advice to customers at the Sales Counter.
• Getting involved with the preparation of Click & Collect orders.
• Serving the Click & Collect customers.
• Getting stuck in with the delivery and helping with other Stock Control-related duties.
• Getting to learn about the latest Technology in Big Tools (we give demonstrations to customers on Laser Welders, CNC Cutters/Engravers and more!).

About you

Do you love sales and have a passion for Jewellery and/or Jewellery Making?

Do you like to work as part of a team?

Then this is the ideal role for you.

To succeed in this role, you will need previous experience in a customer-facing role, experience within the jewellery industry, a desire to deliver excellent customer service and to go the extra mile to get the job done.

Benefits

• Monthly bonus subject to sales targets being achieved
• Employee Assistance Programme, with free access to a GP, counselling & legal advice for you and your household
• Up to 34 days’ paid leave per year (after 2 years’ service and including bank holidays)
• A generous Pension Scheme, employee contributions are matched by the company up to 8%
• BIG discounts on company products – everything from precious metals to tools
• No weekend working

Hours of work

Our working week totals 37.5 hours per week, Monday – Friday, 08:30-16:45, with a 45-minute unpaid break.

Other organisations may call this role Retail Sales Advisor, Retail Sales Assistant, Jewellery Sales Advisor, Jewellery Store Assistant, or Jewellery Sales Assistant.