sales and service manager

Clarks Outlet; Seaham; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension

Job summary

Clarks Outlet in the United Kingdom is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations.

The ideal candidate brings hands-on leadership, strong KPI focus, and excellent interpersonal and communication skills to deliver exceptional customer service while meeting performance goals in a fast-paced store environment.

Qualifications

• Retail leadership or supervisory experience preferred.
• A hands-on leader who can adapt to store needs.
• Strong KPI focus and results-driven mindset.
• Excellent interpersonal and communication skills.
• Organized with strong problem-solving abilities.
• Flexible for 7-day shift patterns, including weekends.

Responsibilities

• Lead the retail team in daily operations.
• Support Store Manager to meet performance goals.
• Ensure smooth store running and customer service.
• Oversee POS, inventory, and admin tasks.

Skills

Retail leadership

KPI driven

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Shift flexibility

Fast-paced environment

Tools

POS systems

Inventory management

Microsoft Office

Google Workspace

Job description

Sales & Service Manager

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role

We are looking for a reliable and enthusiastic Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem-solving abilities.
• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!