Sales and Service Manager

Clarks Outlet; Derry/Londonderry; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks Outlet in the United Kingdom is seeking an Assistant Store Manager to support the Store Manager in leading the retail team and daily operations. The ideal candidate is a hands-on leader with strong communication, experience in retail leadership, and the ability to drive KPIs while maintaining exceptional customer service.

This role requires flexibility to work weekends and holidays in a fast-paced environment; benefits include a discount card, pension scheme, life assurance, and holiday

Qualifications

• Experience in retail leadership, supervisory, or keyholder roles.
• Ability to drive KPI's and results.
• Strong interpersonal and communication skills to lead a team.
• Solid organizational and problem-solving abilities.
• Willingness to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable with POS systems, inventory management, and MS Office/GS tools.

Responsibilities

• Support Store Manager in leading the retail team and daily operations.
• Drive performance and meet store targets.
• Provide hands-on leadership and step in where needed to keep the store running smoothly.
• Maintain a fast-paced, customer-focused retail environment.

Skills

Retail leadership

KPI driving

Team leadership

Interpersonal skills

Organizational skills

Problem solving

Flexibility

POS systems

Inventory management

MS Office / Google Workspace

Job description

Sales & Service Manager

Why join us?

We're more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That's right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We're looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI's and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem-solving abilities.
• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!