Sales and Retention Manager - New Club Opening

Frasers Group; Croydon; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free gym membership

20% brand discount

Fearless 1000 Bonus

Monthly Champion rewards

Everlast Champions program

Leadership qualifications training

Product and training opportunities

Job summary

Frasers Group in Croydon is seeking a Sales & Retention Manager to lead sales growth, maximise member retention, and ensure a seamless journey from first visit onward. You’ll be a frontline ambassador for sales excellence, coaching the team and partnering with the General Manager on operational standards.

The role requires leadership, strong communication, and a proactive approach to driving all revenue lines, including memberships and product spend. Evening and weekend flexibility is expected.

Qualifications

• Leadership experience in sales-driven teams.
• Strong emphasis on retention and growth of membership.
• Excellent communication and interpersonal skills with a solutions focus.

Responsibilities

• Lead sales initiatives and drive membership growth.
• Maximise retention across the live member movement.
• Own the club activity planner and ensure initiatives are well-planned.

Skills

Leadership

Sales driven

Job description

As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Manager, this is a full-time leadership role where you’ll lead sales initiatives, support the wider team, and ensure every member’s journey is seamless from the first visit onwards. You’ll be the ambassador for sales excellence in your club, leading by example, implementing smart strategies, and building strong relationships both inside and outside of the gym.

What You’ll Be Doing

• Advocating and delivering the FUNDAMENTALS sales process, training and coaching the team to perform at their best.
• Driving new member sales while maximising retention of existing members to grow the live member movement.
• Owning the activity planner for the club – ensuring initiatives are well-planned, executed, and impactful.
• Implementing creative lead-generation strategies both internally and externally.
• Monitoring dashboards and KPIs, providing key insights to the team and ensuring targets are met.
• Driving all revenue lines from memberships, product, and secondary spend to maximise profitability.
• Preparing and delivering monthly sales presentations to the wider management team.
• Building strong local business partnerships and developing #WeMoveBusinesses opportunities.
• Leading by example on reception and the gym floor in this member-facing role.
• Engaging in national initiatives such as #WorkoutWednesday and #WeCommunicate.
• Providing honest, constructive feedback to team members, supporting their development and performance.
• Supporting the General Manager with operational tasks including health & safety, facilities, maintenance, recruitment, and presentation standards.

About You

• Passionate about health, fitness, and wellness.
• A proven leader with the ability to inspire and coach a team.
• Strong sales and retention focus with a results-driven mindset.
• Excellent communication and interpersonal skills, able to adapt style to different audiences.
• Positive, solutions-focused, and resilient under pressure.
• Ambitious, driven, and keen to develop further in leadership.
• Flexible to work evenings, weekends, and Bank Holidays to support the needs of the business.

Why Join Us?

An opportunity like this at Frasers Group is for the fearless. The potential is huge, the experience unrivalled – and the rewards are designed to match.

Here’s What You’ll Get

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Eligibility for the Fearless 1000 Bonus Scheme.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Reward & recognition through Everlast Gyms Monthly Champions.
• Training and funded qualifications, including Level 3 & 5 in Management & Leadership.
• The chance to enhance your fitness knowledge with product training, plus opportunities to deliver PT and group training.

At Frasers Group, We Live By Our Principles

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.