Sales and Retention Manager

Frasers Group PLC T/A Sports Direct International; Merthyr Tydfil; On-site; GBP 22,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a vibrant fitness environment where you will champion sales and retention strategies. As a key player in the gym, you will drive new member sales and enhance retention through innovative approaches and exceptional service. This role offers a dynamic work environment where your leadership and interpersonal skills will shine. With a focus on personal and professional development, you will have access to recognized qualifications and the chance to make a significant impact on the gym's success. Join a forward-thinking company that values passion for fitness and a solutions-driven mindset, and take your career to new heights!

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly salary doubling for champions

Training and development with funded qualifications

Qualifications

• Passion for health, fitness, and wellness is essential.
• Strong leadership qualities and adaptability in communication are required.

Responsibilities

• Drive new member sales and retain existing members effectively.
• Implement strategies for lead generation and monitor KPIs.
• Support operational tasks to ensure business functions smoothly.

Skills

Leadership

Interpersonal Skills

Communication

Sales Strategy

Adaptability

Education

Qualifications in Management & Leadership

Job description

This is a full-time position reporting directly into the General Manager. Our Sales and Retention Managers are responsible for supporting them and the wider team in the successful operation of the gym, with a specific responsibility for driving new member sales, maximizing retention & overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions
• Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
• Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Job Description

• Represent Everlast Gyms as an ambassador for fitness
• Demonstrate our elevated ways of working always
• Advocate for our FUNDAMENTALS sales process, leading by example in this area and supporting, and training the wider team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow live member movement
• Own the activity planners for the gym and ensure they are thorough, well planned and executed
• Implement strategies to increase lead generation both internally and externally
• Monitor our dashboards and KPIs, communicating key insights to the wider team
• Drive all revenue lines from membership sales to product & secondary, to drive profitability of the gym
• Prepare and deliver monthly sales presentations to the wider management team
• Build key relationships with local businesses to evolve local partnerships
• Develop the #WeMoveBusinesses membership opportunities (both new and existing)
• Lead by example on reception and the gym floor in this member facing role designed to enhance every visit
• Buy-in to national focuses & incentives like #WorkoutWednesday & #WeCommunicate
• Deliver honest, constructive feedback regularly to support all team members in achieving their potential
• Support the General Manager and wider team with any operational tasks necessary to ensure the business operates correctly, including Health & Safety, Facilities, Maintenance, Recruitment
• Deliver consistently high standards of cleanliness and presentation at all times whenever in the gym

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• A positive, solutions-driven mindset in the face of adversity
• A member champion mentality with exceptional interpersonal skills
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
• Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required

Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners, and the planet