Sales and Leasing Manager

Seasons Retirement Communities; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Seasons Retirement Communities is seeking a Sales & Leasing Manager in London to drive occupancy and foster community relationships. The role involves managing sales processes and ensuring excellent customer service while supporting team efforts. Applicants should possess strong communication skills and relevant sales experience.

Qualifications

• Covid-19 vaccination is mandatory.
• Experience in sales and/or marketing required.
• Knowledge of the surrounding area and communities.

Responsibilities

• Drive occupancy and meet or exceed established sales goals.
• Build and maintain partnerships within the community.
• Manage leads and build trusting relationships.

Skills

Communication skills

Customer service

Relationship-building

Organizational skills

Education

Current CPR & First Aid Certification

Tools

Customer management database

Job description

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On-site at: 633 Base Line Rd E, London, ON N6C 0B4

Our Mission to You:

As a certified Great Place to Work, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

What We Look For:

Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow” into everything we do is the Seasons way!

We’re looking for a Sales & Leasing Manager. The Leasing Manager is responsible for the leasing and maintenance of the rental suites to maintain optimal occupancy levels in the retirement community. Additionally, the Leasing Manager is accountable for introducing potential residents to the home and fostering relationships in the surrounding regional community. The General Manager also utilizes the Leasing Manager to assist with other business-related tasks.

What You Will Do:

• Drive occupancy and meet or exceed established sales goals
• Manage leads, telephone inquiries from prospective families
• Schedule personal visits, provide information and follow-up with visits and conversations
• Build trusting relationships with prospective residents and families
• Build and maintain partnerships within the community through sales plan and community outreach plan
• Maintain leads, community influencers, and deposits on web-based lead management system
• Maintain budget and expenses
• Participate as a member of the service team leaders and provide support to other team members
• All other duties as assigned

Qualifications or Skills Required:

• Covid-19 vaccination is mandatory
• Strong oral, written, and listening communication skills
• Experience in sales and/or marketing with a strong focus on customer service
• Empathetic and caring with relationship-building skills
• Knowledge of the surrounding area and communities
• Class G/Class 5 driver’s license with clear driver’s abstract and access to a vehicle (Applicable to Ontario/Alberta)
• Current CPR & First Aid Certification
• Strong computer skills including experience with a customer management database
• Strong organizational, planning, and management skills
• Self-directed and motivated management team player
• Ability to work flexible hours, evenings, and weekends

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

Seasons Retirement Communities (“Seasons”) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season’s Accessibility Policy, a request for accommodation will be accepted as part of Season’s hiring process.

We thank all applicants for their interest. However, only those selected for further consideration will be contacted.

Note during COVID-19: At the outset of the COVID-19 situation in Canada, Seasons Retirement Communities implemented heightened precautionary protocols in all of our homes. We continue to follow the advice of provincial and federal governments, our sector regulators, and local Public Health agencies. Job responsibilities are being reviewed and adjusted accordingly to ensure the well-being of the successful candidate.