Sales and Events Executive

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a forward-thinking company as an Events Executive, where you will play a crucial role in delivering exceptional event experiences. This position offers a unique opportunity to engage with clients, manage diverse events, and collaborate with various departments to ensure smooth operations. With a focus on client satisfaction and effective communication, you will help create memorable moments in a stunning venue steeped in history. The role comes with excellent growth opportunities, a supportive environment, and exclusive benefits that enhance your career in hospitality. If you are passionate about events and thrive under pressure, this is the perfect opportunity for you.

Benefits

Free and healthy meals during shifts

50% discount at Food & Beverage venues

Discounted use of leisure facilities

Discounted hotel stays

Access to the Go Hilton Recognition Platform

Opportunities for personal development

28 days of annual leave

Option to purchase additional holiday days

Pension enrollment

Coaching and training support

Qualifications

• Proven experience in an events role with a focus on client satisfaction.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage and plan successful programs for clients, including meetings and social events.
• Coordinate with hotel departments to ensure seamless event execution.

Skills

Event Management

Organizational Skills

Communication Skills

Data Analysis

Client Relationship Management

Education

Relevant Qualifications or Certifications

Tools

OnQ

Delphi

Job description

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel is nestled in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile, and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes, and memories over the last 120 years in Edinburgh.

We invite you to join us and contribute to our next chapter. We are delighted to be recruiting a skilled Events Executive within the Group Sales and Meetings & Events team, responsible for managing and delivering exceptional event experiences across our dining venues, event spaces, and newly refurbished 235 guestrooms and suites.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are committed to providing our team with excellent growth and development opportunities. We value and reward the dedication, commitment, and long service of our team members.

Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent nurturing and smart investments to drive superior performance and growth.

Exclusive Benefits:

• £26,250.00 Annual Salary + Bonus
• Free and healthy meals during shifts
• 50% discount at our Food & Beverage venues – The Court & Caley Bar
• Discounted use of leisure facilities
• Discounted hotel stays
• Access to the Go Hilton Recognition Platform
• Opportunities for personal development within the Hotel Group Portfolio
• 28 days of annual leave, increasing with long service
• Option to purchase additional holiday days
• Pension enrollment
• Support for your passion and career growth through coaching and training in hospitality

The Role:

As our Sales and Events Executive for The Caledonian Edinburgh, you will manage and plan successful programs for our clients and guests, including meetings, incentives, and social events. Your focus will be on smooth planning, client satisfaction, and effective communication across hotel departments.

Reporting to the Assistant Group Conference & Events Manager, you and the team will aim to deliver an exceptional guest experience aligned with our core values of care, connection, and curation.

Typical Weekly Responsibilities:

• Receive event handovers from the Sales team, communicate with clients, and guide them through the event management process.
• Coordinate client needs, event schedules, menu selections, and inclusions with hotel departments.
• Handle inquiries for small meetings, social events, weddings, and dinners, converting inquiries into successful events.
• Identify opportunities to upsell and enhance guest satisfaction.
• Ensure effective planning and billing procedures to maximize guest satisfaction.
• Manage key accounts and organize annual events.
• Build strong relationships with new and repeat clients.
• Participate in hotel promotional activities.
• Collaborate with other departments to ensure seamless event execution.
• Produce detailed Banqueting Events Orders for all departments.
• Attend meetings to discuss event specifics and planning.

Candidate Profile:

• Proven experience in an events role.
• Excellent organizational and administrative skills.
• Positive attitude with strong communication skills.
• Confident in numerical reporting and data analysis.
• Knowledge of hotel systems; experience with OnQ and Delphi platforms is preferred.
• Creative in developing event program ideas.
• High grooming standards.
• Attention to detail.
• Resilient and capable of performing under pressure.
• Additional advantageous qualities include knowledge of property management systems and relevant qualifications or certifications.