Sales and Education Manager Northern Region

Creed; Manchester; On-site; GBP 50,000 - 75,000; Full time

Job summary

The House of Creed seeks a Sales and Education Manager in Manchester to drive sales and oversee performance in luxury department stores. The ideal candidate will possess strong commercial acumen and inspirational leadership to develop in-store teams, ensuring exceptional customer service and product knowledge.

Qualifications

• Proven sales achievements in luxury brands.
• Experience in retail area sales management, preferably in fragrances.
• Ability to establish and maintain professional relationships.

Responsibilities

• Achieve retail sales targets through team management and development.
• Implement commercial strategy for each store.
• Monitor KPIs and ensure operational excellence.

Skills

Commercial skills

Leadership

Negotiation skills

Presentation skills

Customer experience

Organizational skills

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to creating highly original artisan fragrances from the finest ingredients available globally.

About the role

We are seeking an experienced Sales and Education Manager to oversee our business within Department Stores in the Northern Region.

This role is responsible for the overall performance of our business in the Northern Region, managing commercial performance, driving sales, and fostering a consumer-focused culture.

Key responsibilities include achieving retail sales targets by recruiting, leading, managing, and developing our in-store Managers and Luxury Brand Ambassadors. Ensuring high levels of customer service and attention to detail in our retail environments is essential to uphold our reputation as a luxury fragrance brand.

This position reports directly to the National Field Sales Manager for UK/Ireland and collaborates with the National Retail Training Manager to ensure the team’s product knowledge and service skills are exemplary. The Sales and Education Manager is supported by a Retail Excellence Facilitator.

Accountabilities include:

• Empowering Business/Account Managers to take ownership of their roles with the necessary tools and knowledge.
• Defining and implementing the commercial strategy for each store.
• Managing the budget for the area.
• Motivating the team to achieve and exceed targets.
• Ensuring the team maintains excellent product knowledge and service skills.
• Building and maintaining relationships with internal and external stakeholders.
• Ensuring operational excellence through Business/Account Managers.
• Monitoring KPIs and sharing business insights to develop the team.
• Keeping informed about competitor markets.
• Maximizing brand visibility in line with brand guidelines.
• Encouraging employee engagement through a collaborative approach.
• Leading talent acquisition, development, and management of the team.
• Conducting performance appraisals and managing performance, attendance, and conduct according to company policies.

Skills and Qualifications

The ideal candidate will demonstrate:

• Strong commercial skills and business acumen with proven sales achievements.
• Experience in retail area sales management within luxury brands, preferably fragrances, with a track record of leading teams.
• Inspirational leadership, coaching, and team development skills.
• Ability to establish and maintain professional business relationships.
• Strong negotiation skills and positive business relations.
• Excellent presentation and communication skills, with a flexible and dynamic approach.
• Emotional intelligence and leadership qualities to motivate and energize teams.
• Highly organized with attention to detail and ability to meet deadlines.
• Passion for luxury retail, customer experience, and exceeding sales targets.
• Willingness to travel approximately 80% of the time within the area.
• High standards of etiquette and professionalism as a representative of the luxury brand.

The North of England Region includes Manchester, Leeds, Liverpool, Newcastle, Sheffield.

Why the House of Creed?

Luxury Redefined: We offer an unparalleled luxury experience beyond just fragrances.

Innovation: Join a team that pushes boundaries and creates resonant scents.

Diversity and Inclusion: We celebrate differences, fostering creativity and innovation.

Career Development: Opportunities for professional growth are available across retail and head office roles.

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The House of Creed is an equal opportunity employer, welcoming candidates from all backgrounds. We appreciate your interest; however, due to high application volumes, we will contact only shortlisted candidates. Thank you for understanding.