Sales Analyst & CRM

JR United Kingdom; York; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading quantitative hedge fund seeks a Customer Relationship Manager (CRM) to enhance client satisfaction and retention through strategic engagement. The role involves managing client relationships, scheduling meetings, and utilizing CRM tools to track interactions. Ideal candidates will demonstrate strong communication skills, organization, and a client-centric mindset.

Qualifications

• Demonstrated ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive and solution-oriented approach to client needs.
• Highly organized with excellent verbal and written communication skills.

Responsibilities

• Serve as the dedicated liaison for a portfolio of clients and leads via Telegram and Email.
• Develop and execute customized engagement strategies.
• Maintain comprehensive records of client interactions using CRM tools.

Skills

Client-Centric Mindset

Communication

Organizational Skills

Resilience

Collaboration

Job description

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Job Title: Customer Relationship Manager (CRM)

Department: Client and Lead Services / Customer Success

Reports To: Head of Business Development

Location: Remote

Employment Type: Full-Time

About Trireme Trading: Trireme Trading is a leading quantitative hedge fund in the cryptocurrency space, utilising high-frequency trading techniques to deliver exceptional Market Making services. We partner with groundbreaking cryptocurrency projects globally, operating seamlessly across on- and off-chain exchanges.

Role Description:

We are seeking an experienced and motivated Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for cultivating and maintaining relationships with Trireme’s inbound leads and existing clientele, ensuring their satisfaction, retention, and overall engagement with our services. The CRM will furthermore be responsible for managing and tracking inbound leads and prospects, maintaining high retention, and supporting the Business Development team with scheduling meetings.

Key Responsibilities:

• Client Relationship Management: Serve as the dedicated liaison for a portfolio of clients and inbound leads across both Telegram and/or Email.
• Strategic Engagement: Develop and execute customised engagement strategies to retain lead interest.
• Call Scheduling:
• Monitor Telegram chats to ensure communications are kept alive and support the Business Development team with organising and scheduling meetings with clients and prospects.
• Tracking & Reporting: Maintain comprehensive records of client interactions and report on relationship status using CRM tracking and reporting tools.

Key Traits and Qualities:

• Client-Centric Mindset: Demonstrates a deep commitment to understanding and serving client needs with a proactive and solution-oriented approach.
• Excellent verbal and written communication skills.
• Highly organized: able to consolidate, track, and aggregate tasks and conversations
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, high-performance environment.
• Resilience and Adaptability: Thrives in a dynamic business environment, readily adapts to change, and maintains composure under pressure.
• Collaboration-Oriented: Works effectively across departments, fostering a culture of shared success and mutual support.

Nice To Haves:

• Previous experience in crypto
• Visual/Graphic Design expertise and proficiency in design tools

To apply, please submit your resume and a cover letter outlining your experience and alignment with this role.