Sales Ambassador (15 hours) - Marc Jacobs - London

Marc Jacobs; Greater London; Presencial; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

Marc Jacobs International is seeking a Sales Ambassador for our Regent Street or Selfridges store to deliver an exceptional brand experience and build loyal client relationships. You will embody the brand DNA, drive sales, and maintain presentation standards to maximise profitability.

Ideal candidates will have 2+ years in luxury fashion sales, strong product knowledge, and fluency in English. A passion for fashion and excellent personal presentation are essential to succeed in this role.

Formación

• Minimum 2 years’ experience in sales in a luxury, high fashion environment.
• Experience in selling RTW / LG.
• Fluent level in English essential; additional languages advantageous.
• Excellent personal presentation and strong client service orientation.

Responsabilidades

• Provide an exceptional customer journey and represent the Marc Jacobs brand.
• Lead by example, embody the brand image and adhere to dress and appearance guidelines.
• Build and maintain relationships with clients to drive loyalty and sales.
• Promote stock availability and merchandise presentation, and contribute to achieving sales targets.

Conocimientos

Luxury retail

Clienteling

Sales targets

Brand presentation

Product knowledge

Descripción del empleo

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’s School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honours including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

Objective of the role

As a Sales Ambassador in our Regent Street or Selfridges store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Main Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Profile

• A minimum of 2 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage