Sales Advisor - Wem

Scrivens Opticians & Hearing Care; Wem; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Staff discounts

Team culture

Career progression

Generous staff discount

28 days leave

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the first point of contact for customers, helping them choose products and services that improve their lives.

You will deliver friendly, expert service in a fast-paced, customer-focused environment, greeting customers warmly and assisting with optical and hearing product selections. Training and ongoing support are provided, with career paths into senior sales or clinical roles.

Qualifications

• Customer service or retail experience is preferred but not essential.
• Good communication and IT skills.
• Ability to work in a team and independently.
• Willingness to learn and develop.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

Skills

Customer service

Communication

Teamwork

IT basics

Tools

POS systems

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)