Sales Advisor - Wem

Scrivens Opticians & Hearing Care; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

Training provided

Career progression

Friendly team culture

Discount scheme

Annual leave 28 days

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to warmly greet customers and help them choose glasses or hearing products in a fast-paced, friendly environment.

You will assist customers with product selection, provide expert advice on frames, lenses and hearing care, and process sales using in-branch systems. Full training and a supportive, family-run culture are on offer to help you grow within the business.

Qualifications

• Friendly and approachable attitude with strong communication skills.
• Experience in customer service or retail is preferred but not essential.
• Ability to work in a team and independently with initiative.
• Basic IT skills and attention to detail required.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide clear advice on frame styles, lenses and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming and well presented.
• Collaborate with Optometrists, Hearing Aid Audiologists and the branch team.

Skills

Customer service

Team player

Initiative

Attention to detail

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast‑paced, customer‑focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in‑branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family‑run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro‑rata)