Sales Advisor Team Leader (Temporary) - Sunderland

H&M group; Sunderland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Sales Advisor Team Leader for a dynamic role in their Sunderland store. This full-time position offers a chance to lead customer service initiatives and develop team capabilities while ensuring a seamless shopping experience. Ideal for those with supervisory experience, this role opens pathways to management positions within the organization. The company values diversity and inclusion, providing staff discounts and a range of attractive benefits. Join a forward-thinking team committed to reshaping the fashion industry sustainably.

Benefits

Staff discount card

H&M Incentive Program

Flexible working hours

Development opportunities

Qualifications

• Experience in retail, hospitality, or customer-facing roles.
• Excellent communication and team leadership skills.

Responsibilities

• Inspire customers by promoting campaigns and offers.
• Deliver a great customer experience contributing to sales goals.
• Support store management in team development and operations.

Skills

Customer Service

Leadership

Communication

Team Development

Job description

• Full-time

Job Description

This is a6-month temporary full-time position offering 35 hours per week. The position is based in the H&M Sunderland store.

As a Sales Advisor Team Leader, you lead the way in direct customer service, store operations, and team development whilst supporting the management team to deliver the best experience for customers and colleagues.

This role is a great step for those with some supervisory experience who wish to pursue a management role in H&M as a Visual Merchandiser or Department Manager.

Key responsibilities:

• You are responsible for inspiring our customers by promoting campaigns, offers, and activities and by being commercially aware of H&M, other retailers, and the current environment.
• You are responsible for delivering a great customer experience that contributes to the sales and profit goals of your store.
• You support the store management team to create a great team, by leading the way and leading by example, and also ensuring that all colleagues deliver great garment care and store operations.
• You follow health and safety routines to promote the safety and well-being of all our colleagues and customers.

Qualifications

We are looking for people who have:

• Experience in a retail, hospitality or customer-facing role
• Excellent communication skills and the ability to lead, train, and develop teams
• Previous leadership experience is meriting

Additional Information

Availability 7 days fully flexible, weekends included.
Unfortunately, this is not a position that we are able to offer sponsorship for under the skilled worker route.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here .

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here .