Sales Advisor - Home

Fenwick Limited; London; On-site; GBP 22,000 - 28,000; Part time

Job summary

Join Fenwick, the UK’s largest family-owned department store, as a Sales Advisor in Brent Cross. This role involves ensuring exemplary customer service and building strong relationships with clients while representing premium and luxury brands. With perks like a 25% colleague discount and generous annual leave, it's a great opportunity to grow at Fenwick.

Benefits

25% Colleague Discount

28 days annual leave increasing to 33

Birthday day off

WeCare online GP and mental health support

Discounts and cashback offers

Pension scheme

Qualifications

• Proven track record in customer-facing roles desirable but not essential.
• Strong interest in premium and luxury brands.
• Excellent communicator with strong interpersonal skills.

Responsibilities

• Build rapport with customers for the best in-store experience.
• Ensure high standards of hospitality and customer service.
• Act as a brand ambassador for Fenwick in a dynamic retail environment.

Skills

Communication

Interpersonal Skills

Customer Service

Adaptability

Goal-oriented

Job description

If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for a Sales Advisor to join our team in Fenwick Brent Cross.

We have contracts in the following departments;

• 1x20 hours - Home

What's in it for you?

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• 'Perks*' - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
• Pension scheme

About the Opportunity

Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick, you will build rapport with each customer ensuring they have the best in-store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.

What we are looking for in a candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.

• A proven track record in a customer-facing role within a similar business – desirable but not essential
• A strong interest in premium and luxury brands and fashion
• An excellent communicator with strong interpersonal skills

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.