Sales Advisor - Holiday Travel (Inbound)

Shearings; Rotherham; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary from £26,000 rising to £28,000

Uncapped bonus scheme

Top performers £34,000+

Hybrid working after training

30 days annual leave

Friend & family discounts

Free parking

Eye tests

Wellbeing initiatives

Job summary

Shearings is hiring an enthusiastic Sales Advisor in our Rotherham Head Office. You’ll handle inbound calls, match customers to holidays, and use CRM tools to close sales with a strong focus on service.

Expect a transparent salary, with progression after probation, an uncapped bonus, and hybrid working options once training and performance criteria are met. Join a friendly, travel-loving team with development opportunities.

Qualifications

• At least six months' sales experience, preferably in a contact centre.
• Strong verbal and written communication skills.
• Ability to understand customer needs and recommend appropriate holidays.
• Comfort with using computer and phone systems and CRM tools.

Responsibilities

• Chat with customers and match them to the right holiday from a large range of options.
• Handle inbound and outbound calls from interested or loyal customers.
• Listen to needs and suggest suitable trips to hit personal and team targets.
• Keep destination knowledge up to date and provide accurate information.
• Record details in systems and follow up to ensure a smooth experience.
• Collaborate with the team to deliver the 'hassle free promise' and make guests feel special.

Skills

Sales experience

Customer interaction

Excellent communicator

Consultative selling

Tech-savvy

Organised and goal-oriented

Team player

Passion for travel

Tools

CRM tools

Booking systems

Job description

Join Our Award-Winning Team as a Sales Advisor - Holiday Travel (Inbound)

Head Office - Rotherham (S602XR)

We've been taking people on dream holidays for more than 40 years, and we're growing! Due to this success, we're looking to expand our award-winning team. We're looking for friendly, enthusiastic sales colleagues to join our contact centre team and help us grow even more. If you love talking about travel, enjoy making people happy, and want to earn a great salary doing it, you might be just who we're looking for!

What You'll Get

• A clear, generous pay package: You'll start with a salary of £26,000 which rises to £28,000 as soon as you successfully complete your probationary period. You'll also have a realistic and uncapped bonus scheme. Top performers can earn £34,000 a year (or more) once you are fully trained. We believe salary transparency matters.
• Work-life balance: You'll work an average of 37.5 hours a week on a rota with published schedules so you can plan ahead. Although the role is predominantly based at our Rotherham Head Office, there's also opportunities for hybrid working once training is completed and performance standards are achieved.
• Room to grow: Training is part of the deal - because learning and development help people thrive. We'll show you the ropes and help you progress with our LSG Scholarship programme.

Fantastic benefits

• 30 days' annual leave (including bank holidays) rising by 1 day each full year of service up to 33 days, plus paid leave for your birthday and Christmas Eve. You also have the option to buy up to 5 extra days off.
• Up to £1,580 for you and a partner to enjoy your own Leger Shearings Group holiday every year, and we'll even give you paid time off to take it!
• Opportunities for hybrid working once initial training, competency, and performance criteria have been met.
• Friends & family discounts, free parking, free eye tests, and contributions towards glasses.
• A friendly team with regular social events and wellbeing initiatives.

What You'll Do

• Chat with customers and match them to the perfect getaway from our huge range of coach, rail and river holidays - NO COLD CALLS!
• Take inbound and outbound calls from people who have already shown interest or are loyal customers.
• Use your listening skills to understand needs, suggest the right trip, and achieve personal and team targets.
• Keep on top of destination knowledge and travel updates so customers get accurate info.
• Record details in our systems and follow up promptly to provide a smooth, enjoyable experience.
• Work closely with the team to deliver our famous "hassle free promise" and make sure every guest feels special.

Who You Are: Skills We're Looking For

• Customer and sales experience: You bring at least six months' experience in a sales role (ideally in a contact centre), so you're comfortable engaging with people over the telephone and helping them to make a purchase.
• Excellent communicator: You can build rapport quickly, listen actively, and convey information clearly over the phone and in writing.
• Consultative sales approach: You're skilled at asking the right questions to understand customer needs and confidently recommending the best holiday options, meeting both customer satisfaction and sales goals.
• Tech-savvy: You're at ease using computer and phone systems, and you can learn our booking and CRM tools quickly.
• Organised and goal-oriented: You can manage your time, follow up on leads, and hit performance targets without compromising on service quality.
• Team player: You enjoy working in a supportive, on-site team environment at our Rotherham HQ, and you contribute to a positive workplace culture.
• Passion for travel: You're excited about holidays and destinations, our training will help you build product knowledge even if you're new to the travel sector.

We're not looking for a recap of the role in your application; instead, we want to see your genuine experiences and personality. Please avoid submitting AI-generated CVs, share real examples from your sales or customer-facing roles that show how you communicate with customers, hit goals, and work with a team. Your unique story and passion for travel will help us understand how you'll fit into our supportive team.

Please note that we do receive a large number of applications to join our team. Due to this, it is sometimes difficult to reply to everyone. Therefore, if you haven't heard from us within 7 days, please assume that your application was unsuccessful on this occasion. No recruitment agencies please.