Sales Advisor - High Wycombe

Hotel Chocolat PLC; High Wycombe; On-site; GBP 60,000 - 80,000; Full time

Job summary

Hotel Chocolat is looking for Sales Advisors to join their new team in High Wycombe. The role involves engaging guests to showcase products, managing tills, and ensuring a wonderful customer experience, with comprehensive support and training provided to new hires.

Benefits

50% staff discount

Flexible working patterns

Qualifications

• Passionate and enthusiastic about customer service.
• Commitment to being a brand ambassador.
• No prior retail experience required, training provided.

Responsibilities

• Welcoming customers and providing excellent service.
• Managing transactions, refunds, and exchanges.
• Running product tasting sessions and demonstrations.

Skills

Guest focus

Communication

Teamwork

Job description

We’re looking for passionate, enthusiastic and guest focused Sales Advisors to join the brand new team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.

This is an amazing opportunity to work for an exciting, innovative and successful team as we across the UK.

What You’ll be doing:

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
• You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here, however, we ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

For your hard work and commitment, we will give you:

• £12.54 - per hour (London stores - £13.59 per hour)
• 50% staff discount to treat yourself and your friends and family.
• A chance to express yourself in an exciting, fast-paced environment.
• Flexible working patterns available.

About Us

We’re not just a chocolate company; we’re a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we’ve built a brand that’s all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we’re proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.

Patience, passion, and purpose drive everything we do – just like the perfect cacao pod, our success doesn’t happen overnight. It’s the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.

To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Bekind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring yourORIGINALITYto work.

We want you to be yourAUTHENTICself – and feel comfortable to share your differences, and whatmakes you unique.

Our commitment to being anETHICALbusiness means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employerwho positively celebrates a diverse and inclusive culture. We welcome people from all walks of life tojoin us, bringing their individuality to help us reach our ambitious growth plans. We believe this iscritically important to help us create a place to work where everyone feels like they belong, can bethemselves and where all of our differences are celebrated.