Sales Advisor - Ardoyne (16)

Golf Holdings; Belfast City District; On-site; GBP 11,000 - 14,000; Part time

Job summary

Winemark in Belfast, Northern Ireland, is seeking a part-time Retail Assistant to deliver excellent customer service and support store operations across the sales floor.

Key requirements include Maths and English GCSEs, at least three months in a retail environment, strong communication skills and a customer-first approach. Driving licence and wine knowledge are desirable. The role is 16 hours per week, with weekend work likely.

Qualifications

• Three months previous experience in a retail environment.
• Excellent communication with customers; good written, verbal and listening skills.
• Customer-focused, professional level of service and ability to meet customer needs.

Responsibilities

• Maintain up-to-date knowledge of store products and assist customers.
• Identify selling opportunities and act on them.
• Maintain housekeeping standards inside and outside the store.
• Ensure stock is controlled and merchandised to Company standards.
• Assist with promotional setup and cash handling compliance.

Skills

Retail experience

Communication skills

Customer service

Sales ability

Personal drive

Team player

Dress code

Wine knowledge

Cash handling experience

Stock handling

Education

GCSEs: Maths & English (C or above)

WSET Foundation Certificate

Driving licence

Job description

Job Description

Purpose

• To provide the best level of service to Winemark customers in accordance with the Company’s standards and procedures
• To assist the Store Manager in all aspects of the business including sales, security and stock control

Responsibilities

• To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
• Identifying selling opportunities and acting on these
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
• To ensure that stock is controlled and merchandised to Company standards at all times
• To assist with promotional set up
• To ensure that the premises are safe and secure at all times
• To comply with the Company regulations with regard to cash handling and administration
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
• Any other duties relevant and related to the post

Qualifications

Essential

• Maths and English GCSE Grade C or above or equivalent

Desirable

• WSET Foundation Certificate
• A valid driving license plus access to a car

Skills & Experience - Essential

• Three months previous experience in a retail environment
• Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
• Ability to actively sell to customers

• Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
• Good standard of dress and appearance - clean and well groomed
• A good team player with the ability to work in a team environment

Skills & Experience -Desirable

• Interest and/or knowledge of wine
• Previous experience of cash handling
• Previous experience of stock handling and control

16 hours per week.

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About The Role

About Us

With 85stores across Northern Ireland and over 500 staff we are conveniently located in major locations across the province

Our friendly local wine experts are endowed with a wealth of wine knowledge certified by Wine and Spirits Education Trust. WSET is an awarding body and registered charity devoted to the development and delivery of qualifications and courses in wines and spirits. The winning combination of knowledge and a passion for people allow our staff to deliver excellent customer service.